diff --git a/src/modules/first-leg/components/CustomsDocumentsDialog.test.mjs b/src/modules/first-leg/components/CustomsDocumentsDialog.test.mjs
index 02d19ab..111151e 100644
--- a/src/modules/first-leg/components/CustomsDocumentsDialog.test.mjs
+++ b/src/modules/first-leg/components/CustomsDocumentsDialog.test.mjs
@@ -7,7 +7,7 @@ import * as vue from 'vue'
 function deferred() { let resolve, reject; const promise = new Promise((yes, no) => { resolve = yes; reject = no }); return { promise, resolve, reject } }
 function harness(t) {
   const source = readFileSync(new URL('./CustomsDocumentsDialog.vue', import.meta.url), 'utf8').match(/<script setup lang="ts">([\s\S]*?)<\/script>/)[1]
-  const code = ts.transpileModule(source + '\nexport { loadDetail, detail, clearanceResults, loading, errorMessage, selectedInboundIds }', { compilerOptions: { module: ts.ModuleKind.CommonJS, target: ts.ScriptTarget.ES2022 } }).outputText
+  const code = ts.transpileModule(source + '\nexport { loadDetail, detail, clearanceResults, loading, errorMessage, selectedInboundIds, clearanceError, clearanceLoading, retryClearanceResults, close }', { compilerOptions: { module: ts.ModuleKind.CommonJS, target: ts.ScriptTarget.ES2022 } }).outputText
   const props = vue.reactive({ modelValue: false, orderId: 'A', canEdit: true }), requests = [], clearances = [], updates = [], view = {}
   const unmounts = []
   const dependencies = { vue: { ...vue, onBeforeUnmount: fn => unmounts.push(fn) }, 'element-plus': { ElMessage: {} }, '@/modules/first-leg/api/customs': {
@@ -69,3 +69,62 @@ test('unmount invalidates pending detail requests', async t => {
   h.requests[0].resolve(detail('A')); await tick()
   assert.equal(h.clearances.length, 0); assert.equal(h.updates.length, 0); assert.equal(h.view.detail.value, null)
 })
+
+test('result failure retains documents and exposes error; retry queries only results and deduplicates clicks', async t => {
+  const h = harness(t); h.props.modelValue = true; await tick()
+  h.requests[0].resolve({ ...detail('A'), documents: [{ documentId: 'document-A' }] }); await tick()
+  h.clearances[0].reject(new Error('结果服务暂不可用')); await tick()
+  assert.equal(h.view.errorMessage.value, '')
+  assert.equal(h.view.clearanceError.value, '结果服务暂不可用')
+  assert.equal(h.view.detail.value.documents[0].documentId, 'document-A')
+  assert.equal(h.view.loading.value, false)
+  const retry = h.view.retryClearanceResults()
+  await h.view.retryClearanceResults()
+  assert.equal(h.requests.length, 1); assert.equal(h.clearances.length, 2)
+  assert.equal(h.view.clearanceLoading.value, true)
+  h.clearances[1].resolve([{ id: 'result-A' }]); await retry
+  assert.equal(h.view.clearanceError.value, '')
+  assert.deepEqual(h.view.clearanceResults.value, [{ id: 'result-A' }])
+  assert.equal(h.view.clearanceLoading.value, false)
+})
+
+test('normal open requests detail and results exactly once and distinguishes successful empty results', async t => {
+  const h = harness(t); h.props.modelValue = true; await tick()
+  h.requests[0].resolve(detail('A')); await tick(); h.clearances[0].resolve([]); await tick()
+  assert.equal(h.requests.length, 1); assert.equal(h.clearances.length, 1)
+  assert.equal(h.view.clearanceError.value, '')
+  assert.equal(h.view.clearanceLoading.value, false)
+})
+
+for (const transition of ['switch', 'close', 'unmount']) {
+  for (const outcome of ['resolve', 'reject']) {
+    test(`${transition} ignores stale result retry ${outcome}`, async t => {
+      const h = harness(t); h.props.modelValue = true; await tick()
+      h.requests[0].resolve(detail('A')); await tick(); h.clearances[0].reject(new Error('first failure')); await tick()
+      const retry = h.view.retryClearanceResults()
+      if (transition === 'switch') { h.props.orderId = 'B'; await tick() }
+      else if (transition === 'close') { h.view.close(); h.props.modelValue = false; await tick() }
+      else h.unmount()
+      if (outcome === 'resolve') h.clearances[1].resolve([{ id: 'old-A' }])
+      else h.clearances[1].reject(new Error('old retry failure'))
+      await retry
+      assert.equal(h.view.clearanceError.value, '')
+      assert.deepEqual(h.view.clearanceResults.value, [])
+      if (transition === 'switch') {
+        h.requests[1].resolve(detail('B')); await tick(); h.clearances[2].resolve([{ id: 'B' }]); await tick()
+        assert.deepEqual(h.view.clearanceResults.value, [{ id: 'B' }])
+      } else {
+        await h.view.retryClearanceResults()
+        assert.equal(h.clearances.length, 2)
+      }
+    })
+  }
+}
+
+test('result error and retry reuse existing section error styling before the empty state', () => {
+  const source = readFileSync(new URL('./CustomsDocumentsDialog.vue', import.meta.url), 'utf8')
+  assert.match(source, /v-if="clearanceError" class="customs-error" role="alert"/)
+  assert.match(source, /@click="retryClearanceResults"/)
+  assert.match(source, /v-else-if="clearanceLoading"/)
+  assert.match(source, /v-else-if="!clearanceResults.length"/)
+})
diff --git a/src/modules/first-leg/components/CustomsDocumentsDialog.vue b/src/modules/first-leg/components/CustomsDocumentsDialog.vue
index 79f9c1f..064ae21 100644
--- a/src/modules/first-leg/components/CustomsDocumentsDialog.vue
+++ b/src/modules/first-leg/components/CustomsDocumentsDialog.vue
@@ -46,8 +46,12 @@ const replaceInput = ref<HTMLInputElement>()
 const mutating = ref(false)
 const downloadingKey = ref('')
 const clearanceResults = ref<MerchantClearanceResult[]>([])
+const clearanceError = ref('')
+const clearanceLoading = ref(false)
+let clearanceRequest = 0
+let disposed = false
 let detailRequest = 0
-onBeforeUnmount(() => { detailRequest += 1 })
+onBeforeUnmount(() => { disposed = true; detailRequest += 1; resetClearanceResults() })
 
 const taxRefundInbounds = computed(() => detail.value?.inbounds.filter((item) => item.taxMode === 'TAX_REFUND') ?? [])
 const locked = computed(() => Boolean(detail.value?.startedAt) || detail.value?.status === 'DECLARING' || detail.value?.status === 'COMPLETED')
@@ -68,9 +72,40 @@ function initializeSelection(value: MerchantCustomsContainer) {
   selectedInboundIds.value = currentOrderIds
 }
 
+function resetClearanceResults() {
+  clearanceRequest += 1
+  clearanceResults.value = []
+  clearanceError.value = ''
+  clearanceLoading.value = false
+}
+
+async function loadClearanceResults() {
+  if (disposed || !props.modelValue || !props.orderId || !detail.value || clearanceLoading.value) return
+  const request = ++clearanceRequest
+  const parentRequest = detailRequest
+  const orderId = props.orderId
+  const isCurrent = () => !disposed && request === clearanceRequest && parentRequest === detailRequest && props.modelValue && props.orderId === orderId
+  clearanceLoading.value = true
+  clearanceError.value = ''
+  try {
+    const results = await getMerchantClearanceResults(orderId)
+    if (isCurrent()) clearanceResults.value = results
+  } catch (error) {
+    if (isCurrent()) clearanceError.value = merchantCustomsErrorMessage(error, '海关申报结果加载失败')
+  } finally {
+    if (isCurrent()) clearanceLoading.value = false
+  }
+}
+
+async function retryClearanceResults() {
+  if (loading.value) return
+  await loadClearanceResults()
+}
+
 async function loadDetail() {
-  if (!props.modelValue || !props.orderId) return
+  if (disposed || !props.modelValue || !props.orderId) return
   const request = ++detailRequest
+  resetClearanceResults()
   const orderId = props.orderId
   const isCurrent = () => request === detailRequest && props.modelValue && props.orderId === orderId
   loading.value = true
@@ -80,10 +115,8 @@ async function loadDetail() {
     if (!isCurrent()) return
     detail.value = result
     initializeSelection(result)
-    let results: MerchantClearanceResult[] = []
-    try { results = await getMerchantClearanceResults(orderId) } catch { /* Detail remains available for a failed result query. */ }
+    await loadClearanceResults()
     if (!isCurrent()) return
-    clearanceResults.value = results
     emit('updated', result)
   } catch (error) {
     if (!isCurrent()) return
@@ -97,7 +130,7 @@ async function loadDetail() {
 watch(() => [props.modelValue, props.orderId] as const, ([open]) => {
   detailRequest += 1
   detail.value = null
-  clearanceResults.value = []
+  resetClearanceResults()
   selectedInboundIds.value = []
   editingDocument.value = null
   replacingDocument.value = null
@@ -111,6 +144,8 @@ watch(() => [props.modelValue, props.orderId] as const, ([open]) => {
 }, { immediate: true })
 
 function close() {
+  detailRequest += 1
+  resetClearanceResults()
   emit('update:modelValue', false)
 }
 
@@ -345,7 +380,13 @@ function clearanceResultStatusLabel(value: MerchantClearanceResult) {
         <div class="customs-section-title">
           <div><h3>海关申报结果</h3><p>平台完成正式申报后，客户可查看与本订单相关的查验、补充资料和放行结果。</p></div>
         </div>
-        <el-empty v-if="!clearanceResults.length" description="暂无海关结果" :image-size="48" />
+        <div v-if="clearanceError" class="customs-error" role="alert">
+          <strong>海关申报结果加载失败</strong>
+          <span>{{ clearanceError }}</span>
+          <el-button :loading="clearanceLoading" @click="retryClearanceResults">重新加载</el-button>
+        </div>
+        <el-skeleton v-else-if="clearanceLoading" :rows="2" animated />
+        <el-empty v-else-if="!clearanceResults.length" description="暂无海关结果" :image-size="48" />
         <div v-else class="clearance-result-list">
           <div v-for="item in clearanceResults" :key="item.id" class="clearance-result-row">
             <div><strong>{{ clearanceResultLabel(item) }}</strong><span>{{ formatDateTime(item.occurredAt) }} · 报关单号 {{ item.customsEntryNo || '—' }}</span></div>