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完善报价业务问答与连续追问，补齐订单列表和人工转接

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ouyangxq
2026-11-05 13:06:01 +08:00
parent 880a8fb57c
commit 79fb675af5
15 changed files with 753 additions and 108 deletions
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tests/frontend/chat.test.cjs
+35
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@@ -1328,3 +1328,38 @@ test('an unavailable image gets one readable replacement instead of a broken ima
app.element('chatDom').listeners.error({target:image});
assert.equal(shown,first);
});
test('an explicit typed human request opens one real queue without an AI question', async () => {
const app=await customerPage({human:false});
await app.context.window.fillInput('请帮我转人工客服');
assert.equal(app.calls.filter(c=>c.url==='/api/visitor/human/request').length,1);
assert.equal(app.calls.filter(c=>c.url==='/stream_chat').length,0);
assert.equal(app.context.window.humanSid,7);
assert.equal(app.element('input-text').value,'');
});
test('a failed typed transfer keeps the command and an information question uses AI', async () => {
const app=await customerPage({human:false});
app.hooks['/api/visitor/human/request']=()=>response({ok:false},503);
await app.context.window.fillInput('帮我转人工客服');
assert.equal(app.element('input-text').value,'帮我转人工客服');
assert.equal(app.context.window.humanSid,0);
await app.context.window.fillInput('不需要人工客服，人工几点上班？');
assert.equal(app.calls.filter(c=>c.url==='/api/visitor/human/request').length,1);
assert.equal(app.calls.filter(c=>c.url==='/stream_chat').length,1);
});
test('a typed transfer preserves a newer draft while connecting and cancelled offline input', async () => {
const app=await customerPage({human:false});
let resolve;
app.hooks['/api/visitor/human/request']=()=>new Promise(done=>{resolve=done;});
const sending=app.context.window.fillInput('帮我转人工客服');
await flush();
app.element('input-text').value='新输入的订单问题';
resolve(response({ok:true,session_id:8}));await sending;
assert.equal(app.element('input-text').value,'新输入的订单问题');
const closed=await customerPage({human:false,serviceClosed:true});
await closed.context.window.fillInput('帮我转人工客服');
assert.equal(closed.element('input-text').value,'帮我转人工客服');
assert.equal(closed.calls.filter(c=>c.url==='/api/ticket').length,0);
});
tests/test_order_counts.py
+21
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@@ -46,6 +46,27 @@ class OrderCountTests(unittest.TestCase):
self.assertTrue(self.events(question)[0]['login_required'])
count.assert_not_called(); model.assert_not_called()
def test_order_list_is_login_scoped_status_filtered_and_protects_history(self):
self.assertTrue(self.events('列出我的全部订单')[0]['login_required'])
self.login()
cid=self.a.post('/api/new_chat').json['id']
text=self.events('列出我的全部订单',cid)[0]['t']
self.assertIn('COUNT20260001',text);self.assertIn('COUNT20260002',text)
self.assertNotIn('INB20260099',text);self.assertNotIn('COUNT20260003',text)
text=self.events('列出已完成的订单')[0]['t']
self.assertIn('COUNT20260002',text);self.assertNotIn('COUNT20260001',text)
self.assertIn('暂不支持按这个条件',self.events('列出今天的订单')[0]['t'])
self.a.post('/api/customer/logout')
self.assertEqual(self.a.get('/api/get_messages',query_string={'conv_id':cid}).json,[])
def test_address_change_does_not_claim_a_mutation_or_bypass_login(self):
message='帮我把INB20260001收件地址改成新地址'
self.assertTrue(self.events(message)[0]['login_required'])
self.login()
events=self.events(message)
self.assertIn('尚未修改订单',events[0]['t'])
self.assertFalse(any('card' in e for e in events))
def test_logged_in_counts_accept_common_wording_and_refresh_after_data_changes(self):
self.login()
cid = self.a.post('/api/new_chat').json['id']
tests/test_order_data.py
+3 -2
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@@ -100,10 +100,11 @@ class OrderDataTests(unittest.TestCase):
self.assertEqual(events[-1], {'d':1})
model.assert_not_called()
def test_unimplemented_bulk_queries_ask_for_identifier_instead_of_inventing_records(self):
def test_bulk_query_lists_only_existing_orders_without_model(self):
with patch('logistics_chat.ai_client.post_completion') as model:
events = self.events('列出所有订单')
self.assertIn('请提供入仓码', events[0]['t'])
self.assertIn(self.record['inbound_code'], events[0]['t'])
self.assertIn(self.record['order_no'], events[0]['t'])
model.assert_not_called()
def test_server_tenant_scope_and_ambiguous_identifiers(self):
tests/test_quote_business.py
+125
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@@ -0,0 +1,125 @@
"""Customer-language regressions use synthetic amounts, never private tariffs."""
from decimal import Decimal
from pathlib import Path
import tempfile
import unittest
from unittest.mock import patch
from logistics_chat import create_app, db
from logistics_chat.quote_data import import_snapshot
from logistics_chat.quote_engine import quantity, parse_intent
from test_quotes import fixture_snapshot, frames
class QuoteBusinessTests(unittest.TestCase):
def setUp(self):
folder=tempfile.TemporaryDirectory();self.addCleanup(folder.cleanup)
root=Path(folder.name)
self.app=create_app({'TESTING':True,'DATABASE':root/'test.db','UPLOAD_DIR':root/'uploads',
'BACKUP_DIR':root/'backups','LOG_DIR':root/'logs','DEEPSEEK_API_KEY':'','RATE_LIMIT_PER_MIN':1000})
self.client=self.app.test_client()
self.client.post('/api/visitor/session',json={'key':'1'*64})
book=fixture_snapshot()
documents=[
'铁铝制品另外加附加费￥5/KG',
'正常货物 A.0KG<单件重量<22KG B.0CM<最长单边长度<120CM C.0CM<第二边<75CM D.最长边＜260CM',
'单件不能超22KG 超重收+70/件',
'普通超尺寸加收90RMB/件',
'大尺寸货物，任意2个条件，加收400RMB/件：22KG<单件重量<68KG；0<最长边<274CM；330CM<周长+单边长<419CM',
'超大件货物，加收USD900/件',
'保险费：保额的百分之0.25，min 13USD，投保金额是货值乘以1.2。',
'海外进口清关，超过5个品名，续页加收USD7元RMB/个',
'一般贸易出口报关费：RMB60/票',
'偏远地址加收4元/kg；超偏远地址加收6元/kg',
'禁止运输的货物：纯电池、液体、食品',
]
book['documents']=[{'sheet':'海派','cell':f'A{i+1}','text':text} for i,text in enumerate(documents)]
book['documents'].append({'sheet':'美森加班海卡','cell':'A1','text':'不可接一般贸易'})
with self.app.app_context():
c=db.connect();import_snapshot(c,book,activate=True);c.commit();c.close()
def ask(self,text,cid=None):
with patch('logistics_chat.ai_client.post_completion') as model:
events=frames(self.client.post('/stream_chat',json={'msg':text,'conv_id':cid}))
model.assert_not_called()
self.assertEqual(events[-1],{'d':1},events)
return events[0]['t']
def test_different_cartons_use_individual_minimums_and_dimensions(self):
text=self.ask('美国美西，1箱10KG，1箱20KG，义乌普船海派')
self.assertIn('32KG = 64元',text)
text=self.ask('美国美西，2箱，1箱10KG，60x50x40cm，1箱20KG，40x30x20cm，义乌普船海派')
self.assertIn('40KG = 80元',text)
text=self.ask('美国美西，2箱，1箱10KG，60x50x40cm，1箱20KG，义乌普船海派')
self.assertIn('40KG = 80元',text)
self.assertIn('箱数与分箱明细不一致',self.ask('美国3箱，1箱10KG，1箱20KG海派'))
def test_weight_units_chinese_followup_and_invalid_postal(self):
cid=self.client.post('/api/new_chat').json['id']
self.ask('美国美西30KG，义乌海派',cid)
for text in ('五十公斤呢','50000克呢','0.05吨呢'):
self.assertIn('美国 50KG',self.ask(text,cid))
self.assertIn('大于 0',self.ask('美国重量为-30KG海派'))
self.assertIn('邮编格式不正确',self.ask('美国30KG，邮编518000海派'))
self.assertIn('美国 30KG',self.ask('美国30000克海派'))
self.assertIn('未找到目的仓码',self.ask('美国30KG发ABC999海派'))
def test_commodity_survives_weight_followups_and_new_commodity_replaces_it(self):
cid=self.client.post('/api/new_chat').json['id']
text=self.ask('美国美西铁制品30KG，义乌普船海派',cid)
self.assertIn('铁铝附加费5元/KG',text)
self.assertIn('30KG = 210元',text)
self.assertIn('50KG = 350元',self.ask('50KG呢',cid))
self.assertNotIn('铁铝附加费',self.ask('换成普通货50KG呢',cid))
def test_limit_fees_take_maximum_per_carton_and_do_not_guess_bad_threshold(self):
text=self.ask('美国美西1箱30KG，130x50x20cm，义乌普船海派')
self.assertIn('最高项90元/件',text)
self.assertNotIn('160元',text)
text=self.ask('美国美西1箱30KG，180x50x30cm，义乌普船海派')
self.assertIn('最高项400元/件',text)
text=self.ask('美国美西1箱30KG，40x30x20cm，义乌普船海派')
self.assertIn('最高项70元/件',text)
self.assertNotIn('400元/件',text)
self.assertIn('人工确认是否接收',self.ask('美国美西1箱70KG，40x30x20cm，义乌普船海派'))
def test_cbm_uses_two_decimals_half_up_without_creating_free_shipments(self):
rate={'unit':'cbm','kind':'truck','service':'洛杉矶普船海卡'}
intent=parse_intent('美国1KG，1.005CBM',set())
self.assertEqual(quantity(intent,rate),Decimal('1.01'))
intent['cbm']='1.004';self.assertEqual(quantity(intent,rate),Decimal('1.00'))
intent['weight']='0.1';intent['cbm']='0.004'
self.assertIsNone(quantity(intent,rate))
def test_business_topics_use_current_documents_instead_of_generic_quotes(self):
insurance=self.ask('美国保价1万美元，保险费怎么算')
self.assertIn('0.25%',insurance);self.assertIn('=25USD',insurance)
self.assertNotIn('元/KG',insurance)
self.assertIn('大于0',self.ask('美国保价-10美元，保险费怎么算'))
text=self.ask('美国30KG，7个品名清关续页收费')
self.assertIn('7美元/个',text);self.assertIn('=14美元',text)
text=self.ask('美国30KG还需要什么费用')
self.assertIn('偏远地址加4元/KG',text);self.assertIn('超偏远地址加6元/KG',text)
self.assertNotIn('250',text)
self.assertIn('不可接一般贸易',self.ask('美国美森加班海卡一般贸易报关多少钱'))
self.assertIn('不接收',self.ask('美国30KG纯电池可以发吗'))
self.assertIn('不接收',self.ask('美国30KG食品，FDA申报费多少人民币'))
def test_destination_origin_comparison_time_and_english(self):
cid=self.client.post('/api/new_chat').json['id']
self.ask('美国30KG发ZZZ1，义乌海派',cid)
text=self.ask('深圳交仓呢',cid)
self.assertIn('美国 30KG',text);self.assertNotIn('· 义乌',text)
text=self.ask('海运和空运哪个好，美国30KG')
self.assertIn('没有美国空运费率',text)
text=self.ask('美国美西海派多久')
self.assertIn('提取不等于送达',text);self.assertNotIn('元/KG',text)
text=self.ask('Please quote 30kg to US by sea')
self.assertIn('CNY/kg',text)
self.assertFalse(__import__('re').search(r'[\u4e00-\u9fff]',text),text)
def test_human_and_photo_questions_never_use_old_regional_model_facts(self):
self.assertIn('联系人工',self.ask('帮我转人工客服'))
text=self.ask('我可以发张货物照片让你判断报价吗')
self.assertIn('不会自动识别',text);self.assertNotIn('21KG',text)