完善报价业务问答与连续追问，补齐订单列表和人工转接

tests/frontend/chat.test.cjs

@@ -1328,3 +1328,38 @@ test('an unavailable image gets one readable replacement instead of a broken ima
     app.element('chatDom').listeners.error({target:image});
     assert.equal(shown,first);
 });
+
+test('an explicit typed human request opens one real queue without an AI question', async () => {
+    const app=await customerPage({human:false});
+    await app.context.window.fillInput('请帮我转人工客服');
+    assert.equal(app.calls.filter(c=>c.url==='/api/visitor/human/request').length,1);
+    assert.equal(app.calls.filter(c=>c.url==='/stream_chat').length,0);
+    assert.equal(app.context.window.humanSid,7);
+    assert.equal(app.element('input-text').value,'');
+});
+
+test('a failed typed transfer keeps the command and an information question uses AI', async () => {
+    const app=await customerPage({human:false});
+    app.hooks['/api/visitor/human/request']=()=>response({ok:false},503);
+    await app.context.window.fillInput('帮我转人工客服');
+    assert.equal(app.element('input-text').value,'帮我转人工客服');
+    assert.equal(app.context.window.humanSid,0);
+    await app.context.window.fillInput('不需要人工客服，人工几点上班？');
+    assert.equal(app.calls.filter(c=>c.url==='/api/visitor/human/request').length,1);
+    assert.equal(app.calls.filter(c=>c.url==='/stream_chat').length,1);
+});
+
+test('a typed transfer preserves a newer draft while connecting and cancelled offline input', async () => {
+    const app=await customerPage({human:false});
+    let resolve;
+    app.hooks['/api/visitor/human/request']=()=>new Promise(done=>{resolve=done;});
+    const sending=app.context.window.fillInput('帮我转人工客服');
+    await flush();
+    app.element('input-text').value='新输入的订单问题';
+    resolve(response({ok:true,session_id:8}));await sending;
+    assert.equal(app.element('input-text').value,'新输入的订单问题');
+    const closed=await customerPage({human:false,serviceClosed:true});
+    await closed.context.window.fillInput('帮我转人工客服');
+    assert.equal(closed.element('input-text').value,'帮我转人工客服');
+    assert.equal(closed.calls.filter(c=>c.url==='/api/ticket').length,0);
+});