diff --git a/AGENTS.md b/AGENTS.md
index a8972d5..0067ff3 100644
--- a/AGENTS.md
+++ b/AGENTS.md
@@ -10,6 +10,7 @@ Use `am.py` for CLI/WSGI, `logistics_chat/` for business code, and `static/css/`
| Voice input | `static/js/voice.js`: `ChatVoice.create`; `logistics_chat/speech_service.py`: `transcribe_recording`, `baidu_transcribe`; `logistics_chat/routes/speech.py` |
| Guest identity | `static/js/visitor.js`: bootstrap and cookie recovery; `logistics_chat/visitor_service.py`: owner checks; `routes/visitor.py`: customer human support |
| Customer login | `logistics_chat/customer_service.py`: sessions, default customer bootstrap, order conversation binding; `routes/customer.py`; `static/js/customer.js`: login and logout |
+| Order lookup UI | `static/js/order_lookup.js`: `OrderLookup.create`; `chat.js`: `showOrderLookup`, `fillTrackCard`; `support.js`: `copyText` |
| Chat drafts | `static/js/drafts.js`: `ChatDrafts.create`; `chat.js`: `flushDraft`, `restoreDraft`, startup recovery |
| Knowledge | `logistics_chat/knowledge.py`: `knowledge_list`, `search_knowledge`; `docs/knowledge.md` |
| Pricing | `logistics_chat/pricing.py`: `RATES`, `calc_freight`; `logistics_chat/rates_extra.py` |
diff --git a/README.md b/README.md
index 67dfeeb..9598550 100644
--- a/README.md
+++ b/README.md
@@ -266,6 +266,8 @@ data: {"d": 1}
登录后可以直接问“我有多少个运单”“我的订单数量”“已完成的订单有多少”。统计每次按当前账号的授权范围查表，返回订单票数和其中已登记入仓码的票数；不要求先提供入仓码，也不沿用上一票订单作为统计范围。支持订单总量和明确的业务状态；其他筛选条件不冒充总量返回，头程订单完成不等于签收。统计会话与订单卡片一样绑定客户和范围，退出后隐藏，重新登录同一身份及范围后恢复。
+点击“查入仓码”会打开查询框，填写号码后查询；游客先登录。回复及历史卡片中的入仓码也可点击，自动带入号码，可复制或查询最新轨迹。查询结果接在当前聊天中，草稿和待发送附件保留，人工接待中需要先返回 AI 问答。
+
首次启动创建聊天、访客附件、客户登录、人工接待、反馈及订单所需表，并兼容已有数据。默认前台客户账号按上述配置初始化，客服账号和订单数据由管理员配置。本地入口使用根目录 `history.db`，Linux 部署工厂另存至专用数据目录。会话备注保存在 `human_sessions.note`；消息撤回事件通过 `human_messages.recalled_id` 指向原消息，轮询客户端按编号更新。订单卡片以 `__CARD__{json}` 形式保存，前端据此恢复展示。
普通导入 `am.py` 或 `logistics_chat` 不创建运行数据。显式调用 `create_app()` 或访问 WSGI 兼容入口 `am.app` 时，默认初始化 SQLite、创建正常运行日志、备份数据库，并清理未被聊天记录引用且修改时间超过 7 天的临时上传文件。已发送附件随 AI/人工聊天记录保留；已被删除的旧文件无法恢复，页面会显示附件无法访问的提示。测试须事先配置临时数据库、附件、日志和备份目录；`INITIALIZE_RUNTIME=False` 可禁止自动初始化，此时调用方负责准备 schema。历史会话的自动清理仍已关闭。
diff --git a/docs/architecture.md b/docs/architecture.md
index 2b88cba..e6a29df 100644
--- a/docs/architecture.md
+++ b/docs/architecture.md
@@ -27,7 +27,8 @@ PowerShell 下把目录和 `-g '*.py'` 分开传给 `rg`。报价字典可能整
| 知识检索 | `logistics_chat/knowledge.py`：`knowledge_list`、`search_knowledge` | [knowledge.md](knowledge.md) 与代码同步，程序不读取该文档 |
| 运费与附加费 | `logistics_chat/pricing.py`：`RATES`、`parse_shipping_intent`、`dims_to_cm`、`pick_rate`、`calc_freight`、`freight_reply`、`calc_warehouse_card`、`detect_surcharge`、`check_island` | `logistics_chat/rates_extra.py` 为唯一扩展数据源，根目录同名文件仅兼容转发 |
| 卡片协议 | `logistics_chat/tracking.py`：`CARD_PREFIX`、`card_to_text`；旧 `extract_tracking_no`、`build_track` 仅兼容旧导入 | `static/js/chat.js`：`fillTrackCard`、`addTrackCard`；新订单卡片由 `order_data.py` 提供，历史卡片保留兼容渲染 |
-| 订单测试表 | `logistics_chat/order_data.py`：`init_order_table`、`import_records`、`lookup_order`、`answer_query` | SQLite `order_test_data` 为可编辑快照；按订单号、入仓码、Shipment ID 精确查表。将来 MCP 在取数层替换 `lookup_order`，不让模型拼 SQL |
+| 订单测试表 | `logistics_chat/order_data.py`：`init_order_table`、`import_records`、`lookup_order`、`count_orders`、`answer_query` | SQLite `order_test_data` 为可编辑快照；按订单号、入仓码、Shipment ID 精确查表。将来 MCP 在取数层替换 `lookup_order`、`count_orders`，不让模型拼 SQL |
+| 查单交互 | `static/js/order_lookup.js`：`OrderLookup.create`；`chat.js`：`showOrderLookup`、`fillTrackCard`；`support.js`：`copyText` | 快捷入口及当前/历史卡片共用查询框；显式输入后才查单，保留聊天草稿和附件；复制共用安全回退 |
| AI 与 SSE | `logistics_chat/chat_service.py`：`create_chat_stream`、`sse`；`ai_client.py`：`post_completion`、`compress_answer`、`gen_followups` | `routes/chat.py`：`stream_chat`；客户端 `doSend`、`renderError`、`renderFollowups` |
| 人工会话 | `logistics_chat/human_service.py`：`human_*`（含转接、备注、撤回）；对应 `routes/human.py` | 输入状态在 `app.extensions['human_typing']`；客户 `startHumanPoll`；客服 `loadQueue`、`poll`、`sendReply`；人工申请每天 8:00–22:00 |
| 附件 | `logistics_chat/file_service.py`：`upload_file`、`cleanup_uploads`；`routes/files.py`：`uploaded_file` | 扩展名/大小/目录由配置提供；客户端 `addMsg`，客服端 `appendMsg` |
@@ -115,6 +116,7 @@ tests/ # 按业务模块组织的回归
- 登录后的订单数量查询由 `parse_count_query` 识别，`count_orders` 使用与单号查询相同的 `tenant_filter` 交集规则，必须显式提供非空客户范围；SQL 直接计算订单票数和已登记入仓码的订单票数，按需过滤明确的业务状态。无额外筛选时统计授权范围全部订单，不复用上一票单号；无法识别的附加条件不静默丢弃，也不交给模型猜数。成功统计返回的内部 `_customer_data` 标记由 `chat_service` 消费并移除，使纯文本统计同样在保存/发送前绑定会话客户和范围；不增加公开 SSE 字段或管理接口。
- 客户认证使用独立 `customer_users`、`customer_tenant_grants` 与 `customer_sessions` 表，由 `customer_service.attach_customer` 在访客恢复之后验证并设置 `g.customer`、单客户 `g.customer_tenant_id` 或多客户 `g.customer_tenant_ids`；只保存密码哈希与登录 token 哈希。默认账号首次关联当前本地订单的客户范围，之后不自动扩大，普通账号仍按明确关联过滤；`lookup_order` 的单客户参数及多客户白名单都与环境限制取交集。会话的 `customer_scope` 保存范围指纹。登录 Cookie 为 HttpOnly、SameSite=Lax，在 HTTPS 上为 Secure，绑定当前访客并在 8 小时后失效；退出、账号停用、密码或客户范围改变使旧会话失效。默认客户账号不赋予客服后台权限。
- 匿名查单返回 SSE `login_required` 与正文，客户页提供登录按钮；`customer.js` 登录成功后仅在原会话版本未变化时继续原问题，保留期间输入的新草稿。登录过期导致界面清空时，只允许同一客户重新通过历史归属校验后恢复原会话并续查；换账号、访问范围变化、历史加载失败或切换话题均不重放旧问题。侧栏可独立登录/退出，登录状态在窗口恢复焦点时刷新。首次返回订单卡片时，会话绑定客户 ID 和客户范围；历史、人工会话及后续生成同时校验访客、客户和范围。退出立即清除当前可见订单内容和历史标题缓存，重新登录同一身份可恢复；匿名清空历史不删除被登录保护的会话。
+- 底部及欢迎卡片的查入仓码入口先确认客户登录，再打开 `OrderLookup`，不自动新建会话或发送缺少号码的问题。当前及历史订单卡片的号码也打开该查询框，保留真实的入仓码/订单号标签，支持单独复制和重新查询。提交使用既有 `/stream_chat` 并显示明确的用户问句，结果追加到当前会话；主输入框草稿及已上传附件不清空、不代发。人工接待、未加载历史或其他请求进行中时不抢占路由。切换话题/身份关闭弹窗，迟到的登录/状态/复制结果不得改动新上下文；弹窗跟随手机可视视口并将焦点还给触发按钮。
- 节点导出：`scripts/export_order_tracking.py --database-env <显式环境文件> --orders-snapshot <私有订单快照> --output <新私有节点快照>`。仅需离线导出时安装可选 `PyMySQL`；脚本开启源库只读事务，只查询快照订单直接关联的入库完成、已冻结装柜和标准船节点，按客户与源订单 ID 同时匹配。随后运行 `scripts/import_order_test_data.py --snapshot <节点快照> --db <运行数据库> --tracking-only`；只更新已有订单的 `tracking_json`，校验源 ID，不改订单字段，默认保留已有轨迹。`--replace` 才覆盖手工轨迹。快照不随 Git 发布；将来 MCP 接入仍返回同一事实结构，无需改变卡片协议。
- 历史卡片以 `__CARD__{json}` 保存；原 SQLite 表、字段、角色值和历史记录继续可读。历史正文和卡片使用存库时间，卡片恢复复制操作。切换话题或历史时取消旧流和待上传附件；等待建会话期间的新草稿不能被旧发送清空。历史刷新失败保留已有列表；删除或清空成功后先同步本地列表，并使先前的刷新失效，刷新失败或迟到均不恢复已删除记录。删除会话同步移除其人工会话及消息，迟到的模型写入不能生成孤立消息。
- 人工申请使用 `conv_id`，返回 `session_id`，后续用 `sid`。状态为 `waiting/active/closed`，消息方向为 `customer/agent/system`。转接将 active 改为 waiting，列表只允许主动接入。备注保存在 `human_sessions.note`；撤回将原客服消息改为系统提示并追加带 `recalled_id` 的系统事件，轮询按原消息编号更新，重复撤回不追加事件。
diff --git a/static/css/chat.css b/static/css/chat.css
index 3cd5484..966297f 100644
--- a/static/css/chat.css
+++ b/static/css/chat.css
@@ -50,10 +50,13 @@ body { padding: 20px; height: 100vh; height: 100dvh; overflow: hidden; }
.customer-login-dialog label { display: block; margin: 14px 0 6px; font-size: 14px; }
.customer-login-dialog input { width: 100%; min-height: 44px; padding: 9px 12px; border: 1px solid var(--border); border-radius: 8px; background: var(--surface); color: var(--text); font-size: 16px; }
.customer-login-dialog input:focus { outline: 2px solid var(--brand-soft); border-color: var(--brand); }
-#customer-error { margin-top: 12px; color: var(--danger); font-size: 14px; }
+#customer-error, #order-lookup-error { margin-top: 12px; color: var(--danger); font-size: 14px; }
.customer-login-actions { display: flex; gap: 10px; justify-content: flex-end; margin-top: 22px; }
.customer-login-actions button { min-height: 44px; min-width: 76px; padding: 8px 16px; border: 1px solid var(--border); border-radius: 8px; background: var(--surface); color: var(--secondary); }
-#customer-submit { border-color: var(--brand); background: var(--brand); color: white; }
+#customer-submit, #order-lookup-submit { border-color: var(--brand); background: var(--brand); color: white; }
+.order-reference-field { display: flex; align-items: center; gap: 8px; }
+.order-reference-field input { min-width: 0; flex: 1; }
+#order-reference-copy { flex-shrink: 0; min-width: 60px; min-height: 44px; padding: 8px; border: 1px solid var(--border); border-radius: 8px; background: var(--surface-soft); color: var(--brand-text); }
.left-panel-hide { width: 0 !important; padding-left: 0 !important; padding-right: 0 !important; visibility: hidden; border: 0; }
.main-chat { flex: 1; min-width: 0; min-height: 0; display: flex; flex-direction: column; position: relative; overflow: hidden; }
.chat-title { flex-shrink: 0; min-height: 75px; padding: 16px 26px; display: flex; align-items: center; gap: 13px; border-bottom: 1px solid var(--border); background: var(--surface); z-index: 31; }
@@ -150,6 +153,8 @@ body { padding: 20px; height: 100vh; height: 100dvh; overflow: hidden; }
.robot-message.track-card { width: min(560px, 100%); max-width: 100%; background: var(--surface); padding: 16px 20px; }
.track-head { display: flex; align-items: center; justify-content: space-between; gap: 16px; border-bottom: 1px solid var(--border); padding-bottom: 12px; margin-bottom: 14px; }
.track-no { font-weight: 650; font-size: 17px; letter-spacing: .02em; }
+.order-reference { display: block; max-width: 100%; min-height: 44px; padding: 0; border: 0; background: transparent; color: var(--brand-text); font: inherit; text-align: left; overflow-wrap: anywhere; text-decoration: underline; text-underline-offset: 3px; cursor: pointer; }
+.order-reference:focus-visible { outline: 2px solid var(--brand); outline-offset: 3px; border-radius: 3px; }
.track-no span { display: block; font-size: 10px; letter-spacing: 0; font-weight: 400; color: var(--muted); margin-bottom: 3px; }
.track-status { padding: 4px 10px; color: var(--success); background: var(--success-soft); border-radius: 6px; font-size: 12px; white-space: nowrap; }
.track-node { position: relative; padding: 0 0 12px 22px; font-size: 13px; color: var(--secondary); }
diff --git a/static/js/chat.js b/static/js/chat.js
index c692103..3f42b3d 100644
--- a/static/js/chat.js
+++ b/static/js/chat.js
@@ -41,6 +41,8 @@ let historyRequestVersion = 0;
let followLatest = true;
let voiceInput = null;
let customerLogin = null;
+let orderLookup = null;
+let lookupRequestVersion = 0;
let customerRecovery = null;
let creatingConv = null;
let sendPreparing = false;
@@ -234,6 +236,11 @@ const I18N = {
customerUsernamePlaceholder: "请输入账号", customerPasswordPlaceholder: "请输入密码",
customerSigningIn: "登录中…", customerLoginFailed: "登录失败，请稍后重试。",
customerLogoutFailed: "退出失败，请重试。",
+ lookupTitle: "查入仓码", lookupOrderTitle: "查询订单", lookupPlaceholder: "请输入入仓码",
+ lookupOrderPlaceholder: "请输入订单号", lookupSubmit: "查询轨迹", lookupSending: "查询中…",
+ lookupInvalid: "请输入完整的入仓码或订单号。", lookupFailed: "查询未发送成功，请重试。",
+ lookupBusy: "请等待当前操作完成后再查询。", lookupAIOnly: "请先返回 AI 问答，再查询订单轨迹。",
+ lookupAction: "查询或复制",
newChat: "新建对话",
clearAll: "清空全部历史",
history: "历史对话",
@@ -345,6 +352,11 @@ const I18N = {
customerUsernamePlaceholder: "Enter username", customerPasswordPlaceholder: "Enter password",
customerSigningIn: "Signing in…", customerLoginFailed: "Could not sign in. Please try again.",
customerLogoutFailed: "Could not sign out. Please try again.",
+ lookupTitle: "Track by inbound code", lookupOrderTitle: "Look up an order", lookupPlaceholder: "Enter an inbound code",
+ lookupOrderPlaceholder: "Enter an order number", lookupSubmit: "Track shipment", lookupSending: "Sending…",
+ lookupInvalid: "Enter a complete inbound code or order number.", lookupFailed: "Could not send the lookup. Please retry.",
+ lookupBusy: "Wait for the current action to finish before looking up an order.", lookupAIOnly: "Return to AI chat before looking up an order.",
+ lookupAction: "Look up or copy",
newChat: "New Chat",
clearAll: "Clear All History",
history: "History",
@@ -462,6 +474,10 @@ function applyLanguage(lang){
LANG = lang === "en" ? "en" : "zh";
const dict = I18N[LANG];
if(customerLogin) customerLogin.render();
+ if(orderLookup) orderLookup.render();
+ document.querySelectorAll('.order-reference').forEach(function(button){
+ button.setAttribute('aria-label',t('lookupAction')+' '+t(button.dataset.referenceLabel)+' '+button.textContent);
+ });
document.documentElement.lang = LANG === "en" ? "en" : "zh-CN";
document.querySelectorAll("[data-i18n]").forEach(function(element){
const value = dict[element.dataset.i18n];
@@ -617,7 +633,7 @@ function welcomeHTML(){
const h = t("hotList");
const kinds = ["track", "quote", "issue", "human"];
const cards = q.map(function(question, index){
- const action = index === 3 ? 'data-human-support' : `data-question="${escHtml(question)}"`;
+ const action = index === 3 ? 'data-human-support' : index === 0 ? 'data-order-lookup' : `data-question="${escHtml(question)}"`;
return ``;
}).join("");
return `
@@ -859,6 +875,7 @@ function ensureConv(){
function resetConversation(id){
flushDraft();
emojiPicker.close();
+ if(orderLookup) orderLookup.cancel();
if(voiceInput) voiceInput.cancel();
if(cancelActive){ cancelActive(); cancelActive = null; }
if(sseInstance){ sseInstance.close(); sseInstance = null; }
@@ -941,7 +958,16 @@ function fillTrackCard(el, card){
no.className = "track-no";
const inbound = isOrder && (card.fields || []).find(field=>field && field.key === 'inbound' && field.value);
const numberLabel = inbound ? 'order_inbound' : isOrder ? 'orderNo' : 'trackingNo';
- no.innerHTML = '' + t(numberLabel) + "" + escHtml(inbound ? inbound.value : card.no);
+ no.innerHTML = '' + t(numberLabel) + "";
+ if(isOrder){
+ const reference=document.createElement('button');
+ const value=String(inbound ? inbound.value : card.no), version=conversationVersion;
+ reference.type='button';reference.className='order-reference';reference.textContent=value;
+ reference.dataset.referenceLabel=numberLabel;
+ reference.setAttribute('aria-label',t('lookupAction')+' '+t(numberLabel)+' '+value);
+ reference.onclick=function(){if(version === conversationVersion) return showOrderLookup(value,inbound ? 'inbound' : 'order',reference);};
+ no.appendChild(reference);
+ }else no.innerHTML += escHtml(card.no);
const st = document.createElement("div");
st.className = "track-status";
st.textContent = card.status;
@@ -1121,12 +1147,33 @@ window.askNewTopic = function(words){
return doSend();
}
-window.sendOrder = function(){
- const no = prompt("请输入运单号：");
- if(no && no.trim()){
- inputDom.value = "我的运单号是 " + no.trim() + "，帮我查一下轨迹";
- doSend();
- }
+window.sendOrder = function(){ return showOrderLookup(); };
+
+function lookupBlocked(){
+ if(window.humanSid || humanRequestToken || humanClosing || humanSendingToken) return t('lookupAIOnly');
+ if(openingConv !== null) return t(openingConv === 'failed' ? 'historyLoadFailed' : 'historyLoading');
+ if(uploadPending || sendPreparing || window.__busy) return t('lookupBusy');
+ return '';
+}
+
+function sameCustomerContext(version,user){
+ return version === conversationVersion || (customerRecovery &&
+ customerRecovery.from === version && customerRecovery.to === conversationVersion &&
+ (!user || user.id === customerRecovery.customerId));
+}
+
+async function showOrderLookup(reference,kind,source){
+ const blocked=lookupBlocked();
+ if(blocked){setComposerStatus(blocked,true);return;}
+ const version=conversationVersion;
+ const requestVersion=++lookupRequestVersion;
+ function isCurrent(user){return requestVersion === lookupRequestVersion && sameCustomerContext(version,user);}
+ return customerLogin.require(function(user){
+ if(!isCurrent(user)) return;
+ const blocked=lookupBlocked();
+ if(blocked){setComposerStatus(blocked,true);return;}
+ orderLookup.open(reference,kind,source);
+ },isCurrent);
}
function updateHumanMode(){
@@ -1438,9 +1485,7 @@ function attachCustomerLogin(bubble, question){
const version = conversationVersion;
const convId = currentConvId;
function sameContext(user){
- return version === conversationVersion || (customerRecovery &&
- customerRecovery.from === version && customerRecovery.to === conversationVersion &&
- (!user || user.id === customerRecovery.customerId));
+ return sameCustomerContext(version,user);
}
button.onclick = function(){
if(version !== conversationVersion) return;
@@ -1498,27 +1543,7 @@ function attachActions(bubble, rawText, question, showRetry){
copyBtn.textContent = t(copied ? 'copied' : 'copyFailed');
setTimeout(()=>{ copyBtn.textContent = t("copy"); }, copied ? 1200 : 3000);
};
- if(navigator.clipboard && navigator.clipboard.writeText){
- return navigator.clipboard.writeText(plain).then(()=>done(true)).catch(fallback);
- }else{
- return fallback();
- }
- function fallback(){
- const ta = document.createElement("textarea");
- ta.value = plain;
- ta.readOnly = true;
- ta.style.position = "fixed";
- ta.style.opacity = "0";
- const previousFocus = document.activeElement;
- document.body.appendChild(ta);
- let copied = false;
- try{ ta.focus({preventScroll:true}); ta.select(); copied = Boolean(document.execCommand("copy")); }catch(e){}
- finally{
- ta.remove();
- if(previousFocus && previousFocus.isConnected) previousFocus.focus({preventScroll:true});
- }
- done(copied);
- }
+ return SupportUI.copyText(plain).then(done);
};
bar.appendChild(copyBtn);
@@ -1604,7 +1629,8 @@ function renderFollowups(bubble){
bubble.appendChild(wrap);
}
-async function doSend(retryText){
+async function doSend(retryText, showQuestion){
+ if(showQuestion && lookupBlocked()) return false;
if(voiceInput && voiceInput.busy()){ setComposerStatus(t('voiceWait')); return false; }
const isRetry = typeof retryText === "string";
const sendWord = (isRetry ? retryText : inputDom.value).trim();
@@ -1640,9 +1666,9 @@ async function doSend(retryText){
}finally{
if(version === conversationVersion) sendPreparing = false;
}
- if(version !== conversationVersion || humanRequestToken) return;
+ if(version !== conversationVersion || humanRequestToken || (showQuestion && window.humanSid)) return;
+ if(!isRetry || showQuestion) addMsg(fullContent, true);
if(!isRetry){
- addMsg(fullContent, true);
if(inputDom.value === draft){ inputDom.value = ""; autoGrow(); }
if(attachmentVersion === uploadVersion) clearAttachment();
focusComposer();
@@ -1939,6 +1965,7 @@ function syncChatViewport(){
chatContainer.style.top = '';
}
if(customerLogin) customerLogin.viewport(chatContainer.style.height, chatContainer.style.top);
+ if(orderLookup) orderLookup.viewport(chatContainer.style.height, chatContainer.style.top);
chatContainer.classList.toggle('is-composing', narrow && document.activeElement === inputDom);
autoGrow();
if(!chatDom.querySelector('.ai-welcome-card')) scrollChatToEnd();
@@ -2016,7 +2043,7 @@ voiceInput = ChatVoice.create({
}
});
customerLogin = CustomerLogin.create({fetch:fetch, text:t,
- onOpen:function(){ if(voiceInput) voiceInput.cancel(); sideOpen=false; renderSidebar(); syncChatViewport(); },
+ onOpen:function(){ if(voiceInput) voiceInput.cancel(); if(isNarrow()){sideOpen=false;renderSidebar();} syncChatViewport(); },
onChange:function(user,previous){
if(previous === undefined) return;
if(previous && (!user || user.id !== previous.id)){
@@ -2034,16 +2061,25 @@ customerLogin = CustomerLogin.create({fetch:fetch, text:t,
});
customerLogin.viewport(chatContainer.style.height,chatContainer.style.top);
customerLogin.refresh();
+orderLookup = OrderLookup.create({text:t,canQuery:lookupBlocked,
+ onOpen:function(){emojiPicker.close();if(voiceInput) voiceInput.cancel();if(isNarrow()){sideOpen=false;renderSidebar();}syncChatViewport();},
+ query:function(reference,kind){return doSend((kind === 'order' ? '查询订单 ' : '查询入仓码 ')+reference,true);}
+});
+orderLookup.viewport(chatContainer.style.height,chatContainer.style.top);
window.addEventListener('resize', function(){
if(!isNarrow()) voiceInput.setMode(false);
});
document.querySelectorAll('[data-question-index]').forEach(function(button){
button.addEventListener('click', function(){
- window.askNewTopic(t('quick')[Number(button.dataset.questionIndex)]);
+ const index=Number(button.dataset.questionIndex);
+ if(index === 0) return showOrderLookup(undefined,undefined,button);
+ return window.askNewTopic(t('quick')[index]);
});
});
chatDom.addEventListener('click', function(event){
+ const lookup=event.target.closest('button[data-order-lookup]');
+ if(lookup){showOrderLookup(undefined,undefined,lookup);return;}
const question = event.target.closest('button[data-question]');
if(question) window.askNewTopic(question.dataset.question);
const human = event.target.closest('button[data-human-support]');
diff --git a/static/js/order_lookup.js b/static/js/order_lookup.js
new file mode 100644
index 0000000..40ff1fa
--- /dev/null
+++ b/static/js/order_lookup.js
@@ -0,0 +1,91 @@
+// One lookup form for shortcuts and saved order cards; no draft or chat ownership changes.
+var OrderLookup = {
+ create(options){
+ const overlay=document.getElementById('order-lookup');
+ const form=document.getElementById('order-lookup-form');
+ const input=document.getElementById('order-reference');
+ const label=document.getElementById('order-reference-label');
+ const title=document.getElementById('order-lookup-title');
+ const submit=document.getElementById('order-lookup-submit');
+ const cancel=document.getElementById('order-lookup-cancel');
+ const copy=document.getElementById('order-reference-copy');
+ const error=document.getElementById('order-lookup-error');
+ let kind='inbound', opener=null, busy=false, copying=false, copyState='', version=0, timer=null;
+ overlay.hidden=true;
+ function valid(value){
+ return /^[A-Za-z0-9][A-Za-z0-9_-]{5,63}$/.test(value) && (value.match(/[0-9]/g) || []).length >= 3;
+ }
+ function status(message){ error.textContent=message || ''; error.hidden=!message; }
+ function render(){
+ title.textContent=options.text(kind === 'inbound' ? 'lookupTitle' : 'lookupOrderTitle');
+ label.textContent=options.text(kind === 'inbound' ? 'order_inbound' : 'orderNo');
+ input.placeholder=options.text(kind === 'inbound' ? 'lookupPlaceholder' : 'lookupOrderPlaceholder');
+ submit.textContent=options.text(busy ? 'lookupSending' : 'lookupSubmit');
+ cancel.textContent=options.text('customerCancel');
+ copy.textContent=options.text(copyState || 'copy');
+ submit.disabled=busy; cancel.disabled=busy; input.disabled=busy;
+ copy.disabled=busy || copying || !valid(input.value.trim());
+ }
+ function clearTimer(){ if(timer !== null) clearTimeout(timer); timer=null; }
+ function close(){
+ version+=1;clearTimer();overlay.hidden=true;
+ busy=false;copying=false;copyState='';input.value='';status('');render();
+ if(opener && opener.isConnected) opener.focus({preventScroll:true});
+ opener=null;
+ }
+ function open(reference, referenceKind, source){
+ version+=1;clearTimer();kind=referenceKind === 'order' ? 'order' : 'inbound';
+ busy=false;copying=false;copyState='';
+ opener=source || document.activeElement;input.value=reference || '';status('');render();overlay.hidden=false;
+ if(options.onOpen) options.onOpen();
+ input.focus({preventScroll:true});
+ }
+ input.addEventListener('input',function(){ clearTimer();copyState='';status('');render(); });
+ copy.onclick=async function(){
+ const reference=input.value.trim(), token=version;
+ if(busy || copying || !valid(reference)) return;
+ copying=true;copyState='';status('');render();
+ const copied=await SupportUI.copyText(reference);
+ if(token !== version) return;
+ copying=false;
+ if(input.value.trim() === reference){
+ copyState=copied ? 'copied' : 'copyFailed';
+ if(!copied) status(options.text('copyFailed'));
+ timer=setTimeout(function(){copyState='';timer=null;render();},copied ? 1200 : 3000);
+ }
+ render();
+ };
+ form.addEventListener('submit',async function(event){
+ event.preventDefault();
+ if(busy) return;
+ const reference=input.value.trim(), token=version;
+ if(!valid(reference)){status(options.text('lookupInvalid'));input.focus({preventScroll:true});return;}
+ const blocked=options.canQuery();
+ if(blocked){status(blocked);return;}
+ busy=true;status('');render();
+ try{
+ const accepted=await options.query(reference,kind);
+ if(token !== version) return;
+ if(accepted) close();else status(options.text('lookupFailed'));
+ }catch(error){if(token === version) status(options.text('lookupFailed'));}
+ finally{if(token === version){busy=false;render();}}
+ });
+ cancel.onclick=function(){if(!busy) close();};
+ overlay.addEventListener('click',function(event){if(event.target === overlay && !busy) close();});
+ overlay.addEventListener('keydown',function(event){
+ if(event.key === 'Escape' && !busy){event.preventDefault();close();return;}
+ if(event.key === 'Tab'){
+ const controls=[input,copy,cancel,submit].filter(control=>!control.disabled);
+ event.preventDefault();
+ if(controls.length){
+ const index=controls.indexOf(document.activeElement);
+ controls[(index+(event.shiftKey ? -1 : 1)+controls.length)%controls.length].focus({preventScroll:true});
+ }
+ }
+ });
+ render();
+ return {open:open,cancel:close,render:render,viewport:function(height,top){
+ overlay.style.height=height || '';overlay.style.top=top || '';overlay.style.bottom=height ? 'auto' : '';
+ }};
+ }
+};
diff --git a/static/js/support.js b/static/js/support.js
index a3a97d7..83bd8c7 100644
--- a/static/js/support.js
+++ b/static/js/support.js
@@ -1,5 +1,26 @@
// Shared controls for the customer page and service workspace.
var SupportUI = {
+ async copyText(text){
+ try{
+ if(navigator.clipboard && navigator.clipboard.writeText){
+ await navigator.clipboard.writeText(text);
+ return true;
+ }
+ }catch(error){}
+ const field = document.createElement('textarea');
+ field.value=text; field.readOnly=true;
+ field.style.position='fixed'; field.style.opacity='0';
+ const previous=document.activeElement;
+ document.body.appendChild(field);
+ try{
+ field.focus({preventScroll:true}); field.select();
+ return Boolean(document.execCommand('copy'));
+ }catch(error){ return false; }
+ finally{
+ field.remove();
+ if(previous && previous.isConnected) previous.focus({preventScroll:true});
+ }
+ },
initAttachments(container, label){
container.addEventListener('error', function(event){
const image = event.target;
diff --git a/templates/index.html b/templates/index.html
index 94e3d38..e3415e6 100644
--- a/templates/index.html
+++ b/templates/index.html
@@ -82,9 +82,24 @@
+
+
diff --git a/tests/frontend/chat.test.cjs b/tests/frontend/chat.test.cjs
index 14f9a71..1cba531 100644
--- a/tests/frontend/chat.test.cjs
+++ b/tests/frontend/chat.test.cjs
@@ -58,6 +58,7 @@ async function customerPage(pageOptions = {}){
closest(selector){
if(selector === 'button[data-question]' && this.dataset.question) return this;
if(selector === 'button[data-human-support]' && this.attributes['data-human-support'] != null) return this;
+ if(selector === 'button[data-order-lookup]' && this.attributes['data-order-lookup'] != null) return this;
return this.classList.contains(selector.slice(1)) ? this : this.parent && this.parent.closest(selector);
}
remove(){ this.isConnected=false; if(this.parent) this.parent.children = this.parent.children.filter(child => child !== this); }
@@ -106,6 +107,7 @@ async function customerPage(pageOptions = {}){
}
const data = url === '/api/new_chat' ? {id:nextConvId++, welcome:'welcome'}
: url === '/api/visitor/session' ? {ok:true,key:'1'.repeat(64)}
+ : url === '/api/customer/session' ? {ok:true,authenticated:Boolean(pageOptions.customer),user:pageOptions.customer || null}
: url === '/api/visitor/human/request' ? (pageOptions.serviceClosed ? {ok:false,closed:true} : {ok:true, session_id:7})
: url.startsWith('/api/visitor/human/poll') ? state
: ['/api/rate', '/api/feedback', '/api/visitor/human/send', '/api/visitor/human/close', '/api/ticket'].includes(url) || url.startsWith('/api/del_history') ? {ok:true}
@@ -113,7 +115,7 @@ async function customerPage(pageOptions = {}){
return {ok:true, json:async () => data};
},
});
- for(const file of ['support.js', 'visitor.js', 'customer.js', 'drafts.js', 'voice.js', 'chat.js']){
+ for(const file of ['support.js', 'visitor.js', 'customer.js', 'order_lookup.js', 'drafts.js', 'voice.js', 'chat.js']){
vm.runInContext(fs.readFileSync(path.join(__dirname, '../../static/js', file), 'utf8'), context, {filename:file});
if(file === 'voice.js'){
const createVoice=context.ChatVoice.create;
@@ -270,7 +272,7 @@ test('switching topics aborts an upload and does not erase the new conversation
});
app.element('upload-input').files=[{name:'old.png'}];
app.element('upload-input').onchange();
- await app.click(app.quickButtons[0]);
+ await app.click(app.quickButtons[1]);
await flush();
assert.equal(aborted,true);
assert.equal(app.element('upload-btn').disabled,false);
@@ -308,7 +310,7 @@ test('clearing history blocks new conversations until its timed request settles'
assert.equal(app.calls.filter(call => call.url === '/api/new_chat').length,0);
await app.runTimers(10000);
assert.match(app.element('historyWrap').textContent,/保留历史/);
- await app.click(app.quickButtons[0]);
+ await app.click(app.quickButtons[1]);
assert.equal(app.calls.filter(call => call.url === '/stream_chat').length,1);
});
@@ -379,13 +381,16 @@ test('recalling an earlier reply preserves newer replies in the customer log', a
function response(data, status = 200){ return {ok:status >= 200 && status < 300, status, json:async () => data}; }
-test('all three footer questions leave the human queue and send to separate AI conversations', async () => {
+test('tracking does not interrupt human support while quote and exception shortcuts start AI topics', async () => {
const app = await customerPage();
- for(const button of app.quickButtons) await app.click(button);
+ await app.click(app.quickButtons[0]);
+ assert.equal(app.context.window.humanSid,7);
+ assert.match(app.element('composer-status').textContent,/先返回 AI/);
+ for(const button of app.quickButtons.slice(1)) await app.click(button);
const requests = app.calls.filter(call => call.url === '/stream_chat');
- assert.equal(requests.length, 3);
- assert.equal(new Set(requests.map(call => call.body.conv_id)).size, 3);
- assert.deepEqual(requests.map(call => call.body.msg), ['按入仓码查轨迹', '欧洲海运专线报价', '包裹异常处理']);
+ assert.equal(requests.length, 2);
+ assert.equal(new Set(requests.map(call => call.body.conv_id)).size, 2);
+ assert.deepEqual(requests.map(call => call.body.msg), ['欧洲海运专线报价', '包裹异常处理']);
assert.equal(app.calls.filter(call => call.url === '/api/visitor/human/send').length, 0);
assert.equal(app.context.window.humanSid, 0);
assert.equal(app.element('human-session').hidden, true);
@@ -440,8 +445,8 @@ test('a repeated quick click while a new conversation is being created sends onl
const app = await customerPage({human:false});
let resolve;
app.hooks['/api/new_chat'] = () => new Promise(done => { resolve=done; });
- app.quickButtons[0].click();
- app.quickButtons[0].click();
+ app.quickButtons[1].click();
+ app.quickButtons[1].click();
assert.equal(app.calls.filter(call => call.url === '/api/new_chat').length, 1);
resolve(response({id:12, welcome:'welcome'}));
await flush();
@@ -452,7 +457,7 @@ test('a late conversation creation cannot replace the newest quick question', as
const app = await customerPage({human:false});
let resolve, count=0;
app.hooks['/api/new_chat'] = () => ++count === 1 ? new Promise(done => { resolve=done; }) : response({id:22, welcome:'welcome'});
- app.quickButtons[0].click();
+ app.quickButtons[1].click();
await app.click(app.quickButtons[2]);
resolve(response({id:21, welcome:'welcome'}));
await flush();
@@ -619,12 +624,188 @@ test('inbound codes are the primary card identity for live replies and restored
app.hooks['/stream_chat']=()=>streamResponse(['data: '+JSON.stringify({card})+'\n\ndata: {"d":1}\n\n']);
await app.context.window.fillInput('INB20261029001-01');await flush();
let heading=app.element('chatDom').querySelector('.track-no');
- assert.match(heading.innerHTML,/入仓码.*INB20261029001-01/);assert.doesNotMatch(heading.innerHTML,/FL202610290001/);
+ assert.match(heading.textContent,/入仓码.*INB20261029001-01/);assert.doesNotMatch(heading.textContent,/FL202610290001/);
assert.match(app.element('chatDom').querySelector('.order-data-fields').textContent,/订单号.*FL202610290001/);
app.hooks.messages=()=>response([{role:'assistant',content:'__CARD__'+JSON.stringify(card),ctime:'now'}]);
await app.click(app.element('historyWrap').children[0]);
heading=app.element('chatDom').querySelector('.track-no');
- assert.match(heading.innerHTML,/入仓码.*INB20261029001-01/);assert.doesNotMatch(heading.innerHTML,/FL202610290001/);
+ assert.match(heading.textContent,/入仓码.*INB20261029001-01/);assert.doesNotMatch(heading.textContent,/FL202610290001/);
+});
+
+async function submitOrderLookup(app,reference){
+ app.element('order-reference').value=reference;
+ app.element('order-reference').listeners.input();
+ await app.element('order-lookup-form').listeners.submit({preventDefault(){}});await flush();
+}
+
+test('the lookup shortcut keeps the current conversation, draft and attachment until a real reference is submitted', async () => {
+ const app=await customerPage({human:false,customer:{id:1,name:'admin'}});
+ await app.context.window.fillInput('原来的聊天');await flush();
+ app.element('input-text').value='尚未发送的草稿';app.element('input-text').listeners.input();
+ app.context.window.__pendingImg='/uploads/next-image.png';
+ const before=app.calls.filter(call=>call.url==='/stream_chat').length;
+ await app.click(app.quickButtons[0]);
+ assert.equal(app.element('order-lookup').hidden,false);
+ assert.equal(app.element('.left-panel').classList.contains('left-panel-hide'),false);
+ assert.equal(app.calls.filter(call=>call.url==='/stream_chat').length,before);
+ assert.equal(app.element('input-text').value,'尚未发送的草稿');
+ await submitOrderLookup(app,'hello');
+ assert.match(app.element('order-lookup-error').textContent,/完整/);
+ assert.equal(app.calls.filter(call=>call.url==='/stream_chat').length,before);
+ await submitOrderLookup(app,' INB202611040001 ');
+ const last=app.calls.filter(call=>call.url==='/stream_chat').at(-1);
+ assert.equal(last.body.msg,'查询入仓码 INB202611040001');
+ assert.equal(last.body.conv_id,1);
+ assert.equal(app.calls.filter(call=>call.url==='/api/new_chat').length,1);
+ assert.equal(app.element('order-lookup').hidden,true);
+ assert.match(app.element('chatDom').textContent,/查询入仓码 INB202611040001/);
+ assert.equal(app.element('input-text').value,'尚未发送的草稿');
+ assert.equal(app.context.window.__pendingImg,'/uploads/next-image.png');
+});
+
+test('the guest shortcut signs in before opening lookup and sends no empty order question', async () => {
+ const app=await customerPage({human:false});
+ app.hooks['/api/customer/login']=()=>response({ok:true,user:{id:1,name:'admin'}});
+ app.element('input-text').value='游客原草稿';app.element('input-text').listeners.input();
+ await app.click(app.quickButtons[0]);
+ assert.equal(app.element('customer-login').hidden,false);
+ assert.equal(app.element('order-lookup').hidden,true);
+ assert.equal(app.calls.filter(call=>call.url==='/api/new_chat' || call.url==='/stream_chat').length,0);
+ app.element('customer-username').value='admin';app.element('customer-password').value='123456';
+ await app.element('customer-login-form').listeners.submit({preventDefault(){}});await flush();
+ assert.equal(app.element('order-lookup').hidden,false);
+ assert.equal(app.element('input-text').value,'游客原草稿');
+ assert.equal(app.calls.filter(call=>call.url==='/stream_chat').length,0);
+ await app.click(app.element('order-lookup-cancel'));
+ assert.equal(app.element('input-text').value,'游客原草稿');
+});
+
+test('live and saved inbound references open a prefilled form and copy only the code', async () => {
+ const copied=[];
+ const app=await customerPage({human:false,customer:{id:1,name:'admin'},history:[{id:9,title:'历史订单',ctime:'now'}],
+ clipboard:{writeText:async value=>{copied.push(value);}}});
+ const card={kind:'order',no:'FL202611040001',status:'履约中',fields:[{key:'inbound',value:'INB202611040001'}],nodes:[],summary:'订单概要'};
+ app.hooks['/stream_chat']=()=>streamResponse(['data: '+JSON.stringify({card})+'\n\ndata: {"d":1}\n\n']);
+ await app.context.window.fillInput('INB202611040001');await flush();
+ await app.click(app.element('chatDom').querySelector('.order-reference'));
+ assert.equal(app.element('order-reference').value,'INB202611040001');
+ await app.click(app.element('order-reference-copy'));
+ assert.deepEqual(copied,['INB202611040001']);
+ assert.equal(app.element('order-reference-copy').textContent,'已复制');
+ await app.click(app.element('order-lookup-cancel'));
+ app.hooks.messages=()=>response([{role:'assistant',content:'__CARD__'+JSON.stringify(card),ctime:'now'}]);
+ await app.click(app.element('historyWrap').children[0]);
+ await app.click(app.element('chatDom').querySelector('.order-reference'));
+ app.hooks['/stream_chat']=()=>streamResponse(['data: '+JSON.stringify({card:{...card,nodes:[{time:'2026-11-04 12:00',text:'最新物流节点',place:''}]}})+'\n\ndata: {"d":1}\n\n']);
+ await submitOrderLookup(app,'INB202611040001');
+ const last=app.calls.filter(call=>call.url==='/stream_chat').at(-1);
+ assert.equal(last.body.conv_id,9);assert.equal(last.body.msg,'查询入仓码 INB202611040001');
+ assert.equal(app.element('chatDom').querySelectorAll('.track-card').length,2);
+ assert.match(app.element('chatDom').querySelectorAll('.track-card').at(-1).textContent,/最新物流节点/);
+});
+
+test('an order without an inbound code keeps its truthful order-number label and lookup kind', async () => {
+ const app=await customerPage({human:false,customer:{id:1,name:'admin'}});
+ const card={kind:'order',no:'FL202611040001',status:'履约中',fields:[],nodes:[],summary:'订单概要'};
+ app.hooks['/stream_chat']=()=>streamResponse(['data: '+JSON.stringify({card})+'\n\ndata: {"d":1}\n\n']);
+ await app.context.window.fillInput(card.no);await flush();
+ const header=app.element('chatDom').querySelector('.track-no');
+ assert.match(header.textContent,/订单号/);assert.doesNotMatch(header.textContent,/入仓码/);
+ await app.click(header.querySelector('.order-reference'));
+ assert.equal(app.element('order-reference-label').textContent,'订单号');
+ await submitOrderLookup(app,card.no);
+ assert.equal(app.calls.filter(call=>call.url==='/stream_chat').at(-1).body.msg,'查询订单 '+card.no);
+});
+
+test('lookup copy failure is visible and a retry succeeds without changing the typed code', async () => {
+ const app=await customerPage({human:false,customer:{id:1,name:'admin'},copyResult:false,
+ clipboard:{writeText:()=>Promise.reject(new Error('denied'))}});
+ await app.click(app.quickButtons[0]);
+ app.element('order-reference').value='INB202611040001';app.element('order-reference').listeners.input();
+ await app.click(app.element('order-reference-copy'));
+ assert.equal(app.element('order-reference-copy').textContent,'复制失败');
+ assert.match(app.element('order-lookup-error').textContent,/复制失败/);
+ app.context.document.execCommand=()=>true;
+ await app.click(app.element('order-reference-copy'));
+ assert.equal(app.element('order-reference-copy').textContent,'已复制');
+ assert.equal(app.element('order-lookup-error').hidden,true);
+ assert.equal(app.element('order-reference').value,'INB202611040001');
+ assert.equal(app.context.document.body.children.length,0);
+});
+
+test('a duplicated lookup submit sends once and a failed creation keeps the reference editable', async () => {
+ const app=await customerPage({human:false,customer:{id:1,name:'admin'}});let release;
+ await app.click(app.quickButtons[0]);
+ app.hooks['/api/new_chat']=()=>new Promise(resolve=>{release=resolve;});
+ const pending=submitOrderLookup(app,'INB202611040001');await flush();
+ await app.element('order-lookup-form').listeners.submit({preventDefault(){}});
+ assert.equal(app.calls.filter(call=>call.url==='/api/new_chat').length,1);
+ release(response({ok:false},503));await pending;
+ assert.equal(app.element('order-lookup').hidden,false);
+ assert.equal(app.element('order-reference').value,'INB202611040001');
+ assert.equal(app.element('order-reference').disabled,false);
+ app.hooks['/api/new_chat']=()=>response({id:11,welcome:'welcome'});
+ await submitOrderLookup(app,'INB202611040001');
+ assert.equal(app.calls.filter(call=>call.url==='/stream_chat').length,1);
+});
+
+test('lookup does not stop an active AI reply or clear a pending draft', async () => {
+ const app=await customerPage({human:false,customer:{id:1,name:'admin'}});
+ app.hooks['/stream_chat']=()=>({ok:true,body:{getReader:()=>({read:()=>new Promise(()=>{})})}});
+ await app.context.window.fillInput('正在回复的问题');await flush();
+ app.element('input-text').value='下一条草稿';app.element('input-text').listeners.input();
+ await app.click(app.quickButtons[0]);
+ assert.equal(app.element('order-lookup').hidden,true);
+ assert.equal(app.context.window.__busy,true);
+ assert.match(app.element('composer-status').textContent,/等待当前操作/);
+ assert.equal(app.element('input-text').value,'下一条草稿');
+ await app.click(app.element('send-button'));
+});
+
+test('a late shortcut sign-in cannot open a private lookup after the user changes topics', async () => {
+ const app=await customerPage({human:false});let release;
+ app.hooks['/api/customer/login']=()=>new Promise(resolve=>{release=resolve;});
+ await app.click(app.quickButtons[0]);
+ app.element('customer-username').value='admin';app.element('customer-password').value='123456';
+ const signing=app.element('customer-login-form').listeners.submit({preventDefault(){}});
+ await app.click(app.element('.new-chat-btn'));
+ app.element('input-text').value='新话题草稿';app.element('input-text').listeners.input();
+ release(response({ok:true,user:{id:1,name:'admin'}}));await signing;
+ assert.equal(app.element('order-lookup').hidden,true);
+ assert.equal(app.element('input-text').value,'新话题草稿');
+ assert.equal(app.calls.filter(call=>call.url==='/stream_chat').length,0);
+});
+
+test('welcome lookup uses the same form and follows the mobile keyboard viewport', async () => {
+ const app=await customerPage({human:false,customer:{id:1,name:'admin'},width:390,viewportHeight:844});
+ const welcome=app.element('lookup-welcome');welcome.setAttribute('data-order-lookup','');
+ app.element('chatDom').listeners.click({target:welcome});await flush();
+ assert.equal(app.element('order-lookup').hidden,false);
+ await app.resizeViewport(430,1,80);
+ assert.equal(app.element('order-lookup').style.height,'430px');
+ assert.equal(app.element('order-lookup').style.top,'80px');
+ assert.equal(app.calls.filter(call=>call.url==='/stream_chat').length,0);
+});
+
+test('a late repeated shortcut status response cannot erase the latest lookup input', async () => {
+ const user={id:1,name:'admin'}, app=await customerPage({human:false,customer:user}), releases=[];
+ app.hooks['/api/customer/session']=()=>new Promise(resolve=>{releases.push(resolve);});
+ const first=app.quickButtons[0].click(), second=app.quickButtons[0].click();await flush();
+ releases[1](response({ok:true,authenticated:true,user}));await second;await flush();
+ app.element('order-reference').value='INB202611040001';app.element('order-reference').listeners.input();
+ releases[0](response({ok:true,authenticated:true,user}));await first;await flush();
+ assert.equal(app.element('order-reference').value,'INB202611040001');
+ assert.equal(app.calls.filter(call=>call.url==='/stream_chat').length,0);
+});
+
+test('closing lookup restores the shortcut instead of reopening the composer keyboard', async () => {
+ const app=await customerPage({human:false,customer:{id:1,name:'admin'},width:390});
+ const input=app.element('input-text');input.focus();
+ await app.click(app.quickButtons[0]);
+ await app.click(app.element('order-lookup-cancel'));
+ assert.equal(app.context.document.activeElement,app.quickButtons[0]);
+ assert.equal(input.focusCalls.length,1);
+ assert.equal(app.quickButtons[0].focusCalls.at(-1).preventScroll,true);
});
test('order details can expand without hiding the shipment timeline', async () => {