调整客服自动接待和手动排队规则

AGENTS.md

@@ -20,6 +20,7 @@ Use `am.py` for CLI/WSGI, `logistics_chat/` for business code, and `static/css/`
 | Persistence | `logistics_chat/db.py`: `init_db`, `save_message`; `logistics_chat/history_service.py` |
 | DB maintenance | `logistics_chat/db.py`: `SCHEMA_VERSION`, `MIGRATIONS`; `database_backup.py`: verified snapshots, daily worker, offline restore; `scripts/db_maintenance.py`; `docs/database-maintenance.md` |
 | Human support | `logistics_chat/human_service.py`: lifecycle, transfer, notes, recall, five-minute queue timeout; `logistics_chat/routes/human.py` |
+| Staff routing | `logistics_chat/routing_service.py`: groups, presence leases, one-active-customer automatic assignment, manual queue acceptance, owner/version checks and audit; `routes/routing.py`; `static/js/admin_routing.js`; [routing workflow](docs/staff-routing.md) |
 | Offline tickets | `logistics_chat/ticket_service.py`: schema v3, `init_ticket_history`, owner-only claim/notes/completion, search, `ticket_summary`, `ticket_events`, overdue timers; `routes/business.py`; `static/js/admin_tickets.js`: drafts, alerts, timeline |
 | Business / files | `logistics_chat/business_service.py`, `logistics_chat/file_service.py`; `logistics_chat/routes/` |
 | Customer attachments | `static/js/attachments.js`: paste/drop gestures, image viewer; `chat.js`: `uploadAttachment`, upload lifecycle |