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调整客服自动接待和手动排队规则

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songxinnuo
2026-11-04 13:37:26 +08:00
parent efb2e5b4b4
commit ba8a7104b3
22 changed files with 1086 additions and 21 deletions
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static/css/admin.css
+27
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@@ -200,6 +200,33 @@ body:not(.has-active-session) .close { display: none; }
.ticket-history-meta { color: var(--secondary); }
.ticket-history-detail { display: block; margin-top: 3px; white-space: pre-wrap; }
.ticket-empty { padding: 16px 0; color: var(--secondary); font-size: 13px; }
.routing-heading, .routing-presence { display: flex; align-items: center; gap: 8px; }
.routing-heading { justify-content: space-between; }
.routing-heading > span { color: var(--secondary); font-size: 13px; overflow-wrap: anywhere; }
.routing-presence { margin-top: 12px; flex-wrap: wrap; }
#routing-presence-text { flex: 1; font-size: 13px; }
.routing-dot { flex-shrink: 0; width: 8px; height: 8px; border-radius: 50%; background: var(--muted); }
.routing-dot[data-online="true"] { background: var(--success); }
.routing-presence .ticket-action { min-height: 44px; padding: 7px 10px; font-size: 13px; white-space: nowrap; }
.routing-feedback { margin-top: 6px; color: var(--secondary); font-size: 13px; line-height: 1.6; overflow-wrap: anywhere; }
.routing-feedback:empty { display: none; }
.routing-feedback.is-error { color: var(--danger); }
.routing-members { margin: 12px 0 0; padding: 0; list-style: none; font-size: 14px; }
.routing-members li { display: grid; gap: 3px; padding: 9px 0; border-bottom: 1px solid var(--border); overflow-wrap: anywhere; }
.routing-members li span:last-child { color: var(--secondary); font-size: 13px; }
.routing-members small { color: var(--muted); }
.routing-settings, .routing-events { margin-top: 12px; padding-top: 10px; border-top: 1px solid var(--border); }
.routing-settings summary, .routing-events summary { cursor: pointer; color: var(--secondary); font-size: 14px; min-height: 44px; padding: 10px 0; }
.routing-form { display: grid; gap: 7px; margin-top: 12px; padding-bottom: 16px; border-bottom: 1px solid var(--border); }
.routing-form label { color: var(--secondary); font-size: 14px; }
.routing-form input, .routing-form select, #routing-retired-drafts textarea { width: 100%; min-width: 0; min-height: 44px; padding: 8px 10px; border: 1px solid var(--border); border-radius: 7px; background: var(--surface); color: var(--text); font-size: 14px; }
.routing-form button { margin: 0; }
.routing-form :is(input,select):focus-visible { outline: 2px solid var(--brand); outline-offset: 2px; }
.routing-events ul { margin: 8px 0 0; padding: 0; list-style: none; }
.routing-events li { display: grid; gap: 3px; padding: 9px 0; border-bottom: 1px solid var(--border); font-size: 13px; overflow-wrap: anywhere; }
.routing-events li span, .routing-events li small { color: var(--muted); }
#routing-retired-drafts label { display: block; margin: 8px 0; font-size: 13px; }
@media (max-width: 720px) { .routing-form input, .routing-form select, #routing-retired-drafts textarea { font-size: 16px; } }
@media (max-width: 720px) { #ticket-note, #ticket-search, .ticket-toolbar select { font-size: 16px; } }
.tools-backdrop, .sessions-back { display: none; }
@media (max-width: 1200px) {