ouyangxq
805675f8db
- 拆分应用工厂、业务服务与路由，保留原有 HTTP/SSE 和存储入口 - 分离页面资源，重排客服工作台并完善响应式导航、草稿和附件交互 - 整理维护脚本、请求示例和贡献指南，移除启动脚本中的密钥配置 - 上传文件改为仅本地保留，补充隔离的后端与前端回归验证 验证：46 项 Python 测试通过，含 14 个已有子测试；12 个 Node 前端场景通过。
76 lines
2.7 KiB
Python
76 lines
2.7 KiB
Python
"""Feedback, reporting, login, orders and offline tickets."""
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from datetime import datetime
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from .db import connect, now_str
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def feedback(data):
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"""收集 👍/👎 反馈，存到 feedback 表"""
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conn = connect()
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conn.execute('INSERT INTO feedback(question, answer, vote, ctime) VALUES (?,?,?,?)', (str(data.get('question', ''))[:500], str(data.get('answer', ''))[:2000], str(data.get('vote', '')), now_str()))
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conn.commit()
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conn.close()
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return {'ok': True}
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def admin_stats():
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conn = connect()
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total_conv = conn.execute('SELECT COUNT(*) FROM chat_history').fetchone()[0]
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total_msg = conn.execute('SELECT COUNT(*) FROM messages').fetchone()[0]
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good = conn.execute('SELECT COUNT(*) FROM feedback WHERE vote=1').fetchone()[0]
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bad = conn.execute('SELECT COUNT(*) FROM feedback WHERE vote=-1').fetchone()[0]
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today = datetime.now().strftime('%Y-%m-%d')
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today_conv = conn.execute('SELECT COUNT(*) FROM chat_history WHERE date(ctime)=date(?)', (today,)).fetchone()[0]
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conn.close()
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return {'total_conv': total_conv, 'total_msg': total_msg, 'good': good, 'bad': bad, 'today_conv': today_conv}
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def my_orders(phone):
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if not phone:
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return {'orders': []}
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conn = connect()
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rows = conn.execute('SELECT track_no, status, created FROM orders WHERE phone=? ORDER BY id DESC', (phone,)).fetchall()
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conn.close()
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return {'orders': [{'track_no': r[0], 'status': r[1], 'created': r[2]} for r in rows]}
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def add_ticket(data):
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conn = connect()
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conn.execute('INSERT INTO tickets(content, phone, ctime, status) VALUES(?,?,?,?)', (data.get('content', ''), data.get('phone', ''), datetime.now().strftime('%Y-%m-%d %H:%M:%S'), 'pending'))
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conn.commit()
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conn.close()
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return {'ok': True}
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def list_tickets():
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conn = connect()
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rows = conn.execute("SELECT id, content, phone, ctime FROM tickets WHERE status='pending' ORDER BY id DESC").fetchall()
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conn.close()
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return [{'id': r[0], 'content': r[1], 'phone': r[2], 'ctime': r[3]} for r in rows]
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def admin_login(data):
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u = data.get('username', '')
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p = data.get('password', '')
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conn = connect()
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row = conn.execute('SELECT name FROM agents WHERE username=? AND password=?', (u, p)).fetchone()
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conn.close()
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if row:
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return {'ok': True, 'name': row[0]}
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return ({'ok': False}, 401)
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def export_chat():
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conn = connect()
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rows = conn.execute('SELECT h.title, m.role, m.content, m.ctime FROM messages m JOIN chat_history h ON m.conv_id=h.id ORDER BY m.id').fetchall()
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conn.close()
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import csv
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import io
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buf = io.StringIO()
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w = csv.writer(buf)
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w.writerow(['标题', '角色', '内容', '时间'])
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for r in rows:
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w.writerow([r[0], r[1], r[2] or '', r[3]])
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return buf.getvalue()
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