26 lines
1.4 KiB
Python
26 lines
1.4 KiB
Python
"""Keep unanswered US shipping questions outside legacy regional model knowledge."""
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import re
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from .quote_intent import US
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from .pricing import shipping_region
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def answer_us_fallback(message,conv_id):
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if re.search(r'理赔|赔偿|索赔|破损|丢失|退件|投诉',message):return None
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if re.search(r'换个话题|另外问',message):return None
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from .quote_edits import clean_conditions
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current=clean_conditions(message)
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active=bool(US.search(current))
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if not active and shipping_region(current) is not None:return None
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if not active and conv_id:
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from .quote_service import previous_quote_intents
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active=any(intent['country']=='US' for intent in previous_quote_intents(conv_id,set()))
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if not active:return None
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from .quote_data import load_book
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if not load_book():return {'t':'当前尚未包含可用的美国报价表，请提供目的地仓码或邮编及货物信息，联系人工确认。'}
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english=not re.search(r'[\u4e00-\u9fff]',message) and bool(re.search(r'[A-Za-z]{3,}',message))
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if english:
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return {'t':'Please specify the US route or destination warehouse/ZIP code and the point you want to confirm. Unlisted charges or service conditions require confirmation by customer support.'}
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return {'t':'请说明您想确认的美国渠道、目的仓码或邮编，以及具体的费用或发货要求；未明确的服务条件需要联系人工核对。'}
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