99 lines
7.9 KiB
Python
99 lines
7.9 KiB
Python
"""Answer business questions from the active local book, without old regional FAQs."""
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from decimal import Decimal, ROUND_HALF_UP
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import re
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from .quote_fees import document, amount, material_fee, limit_fees
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def answer_business(intent,book):
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from .quote_engine import number
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text=intent['text'];mode=intent.get('mode')
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if mode=='currency':
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return '当前海卡、海派运价中的“元/KG”和“元/CBM”按人民币（RMB/CNY）计；一件代发等资料中标注“$”“USD”“美金”的费用按美元计。不同币种分别列明，未提供结算汇率时不自动换算。'
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if mode=='insurance':
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raw=document(book,('保险费','投保金额'))
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percent=amount(raw,r'百分之\s*(\d+(?:\.\d+)?)')
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minimum=amount(raw,r'min\s*(\d+(?:\.\d+)?)\s*USD')
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multiplier=amount(raw,r'货值乘以\s*(\d+(?:\.\d+)?)')
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if percent is None or minimum is None or multiplier is None:
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return '当前资料未明确保险的完整计费条件，请提供货值和币种，由人工确认保险费。'
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lines=[f'当前资料保险费率为保额的{percent:g}%，最低{minimum:g}USD；按货值投保时，投保金额为货值×{multiplier:g}。']
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money=re.search(r'(-?\d+(?:\.\d+)?)\s*(万)?\s*(美元|美金|USD|人民币|元)',text,re.I)
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if money and money.group(3).lower() in ('美元','美金','usd'):
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value=Decimal(money.group(1))*(10000 if money.group(2) else 1)
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if not 0<value<=1000000000:return '请提供大于0的有效货值或保额及币种。'
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insured=value if re.search(r'保价|保额',text) and not re.search(r'货值',text) else value*multiplier
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total=max(insured*percent/100,minimum).quantize(Decimal('.01'),rounding=ROUND_HALF_UP)
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lines.append(f'按保额{number(insured)}USD计算：max({number(insured)}×{percent:g}%，{minimum:g})={number(total)}USD。')
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else:
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lines.append('请提供货值/保额及币种；人民币货值还需确认适用结算汇率。')
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return '\n'.join(lines)
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if mode=='fulfillment':
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tokens=[t for t in ('20GP','40GP','45HQ','散箱','散托','贴标','仓储','仓租','分拣','SKU') if t.lower() in text.lower()]
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if '仓租' in tokens:tokens.append('仓储')
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if '卸货' in text and not tokens:tokens=['20GP','40GP','45HQ']
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rows=[]
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for d in book['documents']:
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if d['sheet']!='一件代发收费' or not re.search(r'\$|USD|美金',d['content'],re.I):continue
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score=sum(t.lower() in d['content'].lower() for t in tokens) if tokens else 1
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if score:rows.append((score,d['content']))
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rows=sorted(rows,key=lambda row:(-row[0],-('；' in row[1])))
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facts=list(dict.fromkeys(row[1] for row in rows))[:4]
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return '美国仓一件代发收费：\n'+'\n'.join('- '+r for r in facts) if facts else '当前资料中未匹配到该一件代发收费项，请补充服务项目、箱数或体积，由人工核实。'
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if mode=='customs':
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if intent.get('services') and '美森加班' in intent['services'] and document(book,('不可接一般贸易',),'美森加班海卡'):
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return '当前资料中美森加班海卡不可接一般贸易，请由人工确认其他渠道，不能直接按该线路加报关费办理。'
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if re.search(r'FDA',text,re.I):
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raw=document(book,('FDA','申报费'))
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fee=amount(raw,r'申报费[:：]?\s*RMB\s*(\d+(?:\.\d+)?)')
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if fee is not None:return f'当前资料中需做FDA Filing等申报的产品，申报费为{fee:g}人民币/票。请补充具体品名和渠道，确认是否接收及需要的资料。'
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return '当前资料未匹配到FDA申报费，请提供具体品名和渠道，由人工确认是否接收及费用。'
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raw=document(book,('海外进口清关','续页'))
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extra=amount(raw,r'加收USD\s*(\d+(?:\.\d+)?)')
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lines=[]
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if re.search(r'续页|品名',text) and extra is not None:
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lines.append(f'海外进口清关：每票超过5个品名的部分，按{extra:g}美元/个收取。')
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count=re.search(r'(\d+)\s*个品名',text)
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if count:lines.append(f'{count.group(1)}个品名的该项费用：max({count.group(1)}−5,0)×{extra:g}={max(int(count.group(1))-5,0)*extra:g}美元。')
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lines.append('国内出口报关续项与海外进口清关分别收费；国内条款的品名计数方式需按票确认。')
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raw_fee=document(book,('一般贸易出口报关费',))
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declaration=amount(raw_fee,r'出口报关费[:：]\s*RMB\s*(\d+(?:\.\d+)?)')
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if declaration is not None:lines.append(f'一般贸易出口报关费为{declaration:g}人民币/票。')
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if re.search(r'单独报关',text):
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minimum=document(book,('单独报关货物','300KG'))
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if minimum:lines.append('单独报关货物最低按300KG计费；还需确认所选渠道是否接受一般贸易。')
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return '\n'.join(lines) or '请提供具体申报项目、品名数量及渠道，当前资料无法确定该项费用。'
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if mode=='acceptance':
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raw=document(book,('禁止运输的货物',))
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if raw:
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prohibited=next((t for t in ('纯电池','液体','粉末','食品','医疗用品','仿牌') if t in text),None)
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if prohibited:return f'当前海派资料将{prohibited}列为不接收/禁止运输的类别，不能按普通货直接报价。若咨询其他渠道，请先由人工核实承运条件。'
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if re.search(r'带电|电池',text):return '当前海派资料中内置电池需要提供产品图片、MSDS及海运运输鉴定报告后单独确认；纯电池不接收。请补充电池类型和产品信息，确认后再匹配运价。'
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return '请提供品名、材质、是否带电及所选渠道，先核对承运条件，再计算对应费用。'
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if mode=='fees':
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lines=[]
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metal=material_fee(book)
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if metal is not None and re.search(r'铁制|钢制|铝制|铁铝|不锈钢',text):
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lines.append(f'当前资料铁铝制品附加费为{metal:g}元/KG。')
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if intent.get('weight'):lines.append(f'先按已提供重量{number(intent["weight"])}KG计算该项：{number(intent["weight"])}×{metal:g}={number(Decimal(intent["weight"])*metal)}元；计费重确定后继续核算。')
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if re.search(r'超重|超尺寸|超长',text):
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raw=document(book,('超重收',))
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fee=amount(raw,r'超重收\s*[+＋]?\s*(\d+(?:\.\d+)?)')
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if fee is not None:lines.append(f'海派明确的普通超重附加费为{fee:g}元/件；同箱同时超重、超尺寸时只收适用的最高一项。')
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limits=limit_fees(intent,book)
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lines+=limits['items']+limits['notes']
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if re.search(r'住宅|私人|商业地址|非亚马逊',text):
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lines.append('住宅或商业等非亚马逊地址的派送附加费在原表中需单独询价；请提供完整邮编、地址类型和箱规，不能直接当作FBA仓价格。')
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if not lines or re.search(r'包含|包括|还[要需]|什么费用',text):
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raw=document(book,('偏远地址加收','超偏远'))
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remote=amount(raw,r'(?<!超)偏远地址加收\s*(\d+(?:\.\d+)?)元/kg')
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extended=amount(raw,r'超偏远地址加收\s*(\d+(?:\.\d+)?)元/kg')
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if remote is not None and extended is not None:
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lines.append(f'当前美国海派资料：偏远地址加{remote:g}元/KG，超偏远地址加{extended:g}元/KG，遥远地址单询；海派每箱不足12KG按12KG计费。')
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lines.append('报价中的包税/不包税是不同费率口径；材质、报关申报、偏远及超重超尺寸等按条件单列，不代表所有服务费用都已包含。')
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if metal is not None:lines.append(f'铁铝制品附加费{metal:g}元/KG；多项费用分别列明，同箱超限费用只取最高项。')
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return '\n'.join(lines)
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return None
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