120 lines
5.2 KiB
JavaScript
120 lines
5.2 KiB
JavaScript
// Workspace notes, transfers, recalls and historical message search.
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function updateAdminTools(){
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document.getElementById('transfer-session').disabled = !curSid || Boolean(sendingSid) || Boolean(closingSid);
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document.getElementById('agent-emoji-toggle').disabled = !curSid || Boolean(sendingSid) || Boolean(closingSid);
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document.getElementById('noteInput').disabled = !curSid || Boolean(sessions[curSid].noteLoading);
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document.getElementById('note-save').disabled = !curSid || !sessions[curSid].noteLoaded || Boolean(sessions[curSid].noteLoading);
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}
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async function loadSessionNote(sid){
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const session = sessions[sid];
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const input = document.getElementById('noteInput');
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input.value = session.noteDraft || '';
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if(session.noteLoaded){ updateAdminTools(); return; }
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session.noteLoading = true;
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updateAdminTools();
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try{
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const state = await adminRequest('/api/human/poll?sid='+Number(sid)+'&after=0');
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if(sessions[sid] !== session) return;
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session.noteDraft = state.note || '';
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session.noteLoaded = true;
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if(curSid === sid) input.value = session.noteDraft;
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}catch(error){
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if(curSid === sid) setReplyStatus('备注加载失败，请重新选择会话后重试。', true);
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}finally{
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session.noteLoading = false;
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updateAdminTools();
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}
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}
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async function saveNote(){
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if(!curSid || !sessions[curSid].noteLoaded) return;
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const sid = curSid, session = sessions[sid];
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const note = document.getElementById('noteInput').value;
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session.noteDraft = note;
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try{
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await postAdmin('/api/human/note', {sid:Number(sid), note:note});
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if(curSid === sid) setReplyStatus(session.noteDraft === note ? '备注已保存' : '先前备注已保存，当前修改尚未保存');
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}catch(error){
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if(curSid === sid) setReplyStatus('备注保存失败，内容已保留。', true);
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}
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}
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async function transferSession(){
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if(!curSid || closingSid || sendingSid) return;
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if(!window.confirm('确定转接这个对话？转接后其他客服可在排队列表接入。')) return;
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const sid = curSid;
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closingSid = sid;
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updateComposer();
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try{
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await postAdmin('/api/human/transfer', {sid:Number(sid)});
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delete sessions[sid];
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if(curSid === sid) showEmptySession();
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renderList();
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loadQueue();
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}catch(error){
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if(curSid === sid) setReplyStatus('转接未成功，会话仍保留。', true);
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}finally{
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closingSid = '';
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updateComposer();
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}
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}
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function applyAdminRecall(sid, mid){
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const message = sessions[sid].msgs.find(function(item){ return item.id === mid; });
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if(message){ message.side = 'system'; message.content = '该消息已撤回'; }
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if(curSid === sid){
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const row = document.querySelector('#chatBox [data-message-id="'+Number(mid)+'"]');
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if(row){ row.className = 'msg system-msg'; row.textContent = '该消息已撤回'; }
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}
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return Boolean(message);
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}
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async function recallMsg(mid){
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if(!curSid) return;
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const sid = curSid;
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try{
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await postAdmin('/api/human/recall', {mid:mid});
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if(sessions[sid]){ applyAdminRecall(sid, mid); renderList(); }
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}catch(error){
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if(curSid === sid) setReplyStatus('撤回失败，请稍后重试。', true);
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}
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}
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let searchVersion = 0;
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async function doSearch(){
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const keyword = document.getElementById('searchBox').value.trim();
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const version = ++searchVersion;
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const body = document.getElementById('searchBody');
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if(!keyword){ body.textContent = '请输入关键词搜索历史消息'; return; }
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body.textContent = '正在搜索…';
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try{
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const list = await adminRequest('/api/search_chat?q='+encodeURIComponent(keyword));
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if(version !== searchVersion) return;
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const roles = {user:'客户', assistant:'客服', system:'系统'};
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body.innerHTML = list.length ? list.map(function(item){
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return '<article class="search-result"><h3>'+escapeText(item.title)+'</h3><p>'+escapeText(item.content)+'</p><small>'+escapeText(roles[item.role] || item.role)+' · '+escapeText(item.ctime)+'</small></article>';
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}).join('') : '没有匹配的历史消息';
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}catch(error){
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if(version === searchVersion) body.textContent = '搜索失败，请稍后重试';
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}
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}
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document.getElementById('history-search-toggle').onclick = function(){
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document.getElementById('searchResult').showModal();
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document.getElementById('searchBox').focus();
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};
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document.getElementById('search-close').onclick = function(){ document.getElementById('searchResult').close(); };
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document.getElementById('history-search-form').addEventListener('submit', function(event){ event.preventDefault(); doSearch(); });
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document.getElementById('note-save').onclick = saveNote;
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document.getElementById('noteInput').addEventListener('input', function(){
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if(curSid) sessions[curSid].noteDraft = this.value;
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});
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document.getElementById('notifications-toggle').onclick = function(){ SupportUI.enableNotifications(this); };
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function updateNightBadge(){
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const hour = new Date().getHours();
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document.getElementById('nightBadge').hidden = hour >= 8 && hour < 22;
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}
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updateNightBadge();
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setInterval(updateNightBadge, 60000);
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