区分订单状态追问与查货操作说明

logistics_chat/order_data.py

@@ -213,8 +213,13 @@ def build_card(row):
 
 
 def is_lookup_help(message):
-    return bool(re.search(r'是什么意思|是什么|指什么|怎么(?:查|操作|使用)|如何(?:查|操作|使用)|怎样(?:查|操作|使用)|'
-                          r'\b(?:what\s+(?:is|are)|how\s+(?:do|can|to))\b', message, re.I))
+    if re.search(r'是什么意思|指什么|怎么(?:查|操作|使用)|如何(?:查|操作|使用)|怎样(?:查|操作|使用)|'
+                 r'\bhow\s+(?:do|can|to)\b', message, re.I):
+        return True
+    if re.fullmatch(r'\s*(?:请问)?(?:物流轨迹|物流状态|订单状态|入仓码|入仓号)是什么[。？！?!\s]*', message):
+        return True
+    return bool(re.search(r'\bwhat\s+(?:is|are)\b', message, re.I) and
+                not re.search(r'\b(?:my|this|that|our)\b', message, re.I))
 
 
 def is_tracking_request(message):
@@ -226,7 +231,8 @@ def is_tracking_request(message):
                 r'(?:现在|目前)?(?:到哪(?:里)?了?|什么时候(?:能|会)?到|何时能?到|多久能?到|'
                 r'签收了?(?:吗|没)|状态|进度|轨迹)(?:呢|吗|呀|啊)?')
     english = (r'(?:where\s+(?:is|are)\s+my|track(?:\s+my)?|check(?:\s+my)?)\s+'
-               r'(?:parcels?|packages?|shipments?|orders?)')
+               r'(?:parcels?|packages?|shipments?|orders?)(?:\s+(?:status|progress))?|'
+               r'what\s+is\s+my\s+(?:parcel|package|shipment|order)\s+(?:status|progress)')
     return bool(re.fullmatch(command+'|'+personal, question) or
                 re.fullmatch(english, message.strip(' \t\r\n.!?'), re.I))
 

tests/test_customer.py

@@ -52,7 +52,7 @@ class CustomerTests(unittest.TestCase):
     def test_common_tracking_requests_require_login_without_calling_the_model(self):
         questions = ('查物流', '帮我查一下物流', '物流查询', '查货', '帮我查下轨迹',
                      '我的货到哪了', '我的包裹到哪里了？', '这票货什么时候到？',
-                     'Where is my parcel?', 'Track my package')
+                     'Where is my parcel?', 'Track my package', 'What is my shipment status?')
         with patch('logistics_chat.ai_client.post_completion') as model:
             for question in questions:
                 with self.subTest(question=question):

tests/test_order_data.py

@@ -208,7 +208,8 @@ class OrderDataTests(unittest.TestCase):
         self.events(self.record['inbound_code'], cid)
         with patch('logistics_chat.ai_client.post_completion') as model:
             for question in ('查物流', '帮我查一下物流', '物流查询', '帮我查下轨迹', '查一下进度',
-                             '我的货到哪了', '这票货什么时候到？', 'Where is my parcel?'):
+                             '我的货到哪了', '这票货什么时候到？', '这票状态是什么？', '这个目的仓是什么？',
+                             'Where is my parcel?', 'What is my shipment status?'):
                 with self.subTest(question=question):
                     self.assertEqual(self.events(question, cid)[0]['card']['no'], self.record['order_no'])
         model.assert_not_called()
@@ -216,7 +217,7 @@ class OrderDataTests(unittest.TestCase):
         db.save_message(cid, 'assistant', '海运费用与重量及目的地有关。')
         self.assertIn('请提供入仓码', self.events('查物流', cid)[0]['t'])
         for question in ('物流轨迹是什么意思？', '物流查询怎么操作？', '怎么查物流？',
-                         '海运一般多久到？', '包裹丢了怎么办？', 'What is parcel tracking?'):
+                         '海运一般多久到？', '包裹丢了怎么办？', 'What is parcel tracking?', '入仓码是什么？'):
             with self.subTest(general_question=question):
                 self.assertIsNone(order_data.answer_query(question, None))