完善美国首页和登录订单概览并修复语音提示抖动

AGENTS.md

@@ -9,7 +9,7 @@ Use `am.py` for CLI/WSGI, `logistics_chat/` for business code, and `static/css/`
 | AI | `logistics_chat/chat_service.py`: `create_chat_stream`; `logistics_chat/ai_client.py`: `post_completion` |
 | Voice input | `static/js/voice.js`: `ChatVoice.create`; `logistics_chat/speech_service.py`: `transcribe_recording`, `baidu_transcribe`; `logistics_chat/routes/speech.py` |
 | Guest identity | `static/js/visitor.js`: bootstrap and cookie recovery; `logistics_chat/visitor_service.py`: owner checks; `routes/visitor.py`: customer human support |
-| Customer login | `logistics_chat/customer_service.py`: sessions, default customer bootstrap, order conversation binding; `routes/customer.py`; `static/js/customer.js`: login and logout |
+| Customer login / overview | `logistics_chat/customer_service.py`: sessions, default customer bootstrap, order conversation binding; `routes/customer.py`; `static/js/customer.js`: login and logout; `static/js/overview.js`: automatic scoped overview; `order_listing.py`: `read_overview` |
 | Order lookup UI | `static/js/order_lookup.js`: `OrderLookup.create`; `chat.js`: `showOrderLookup`, `fillTrackCard`; `support.js`: `copyText` |
 | Chat drafts | `static/js/drafts.js`: `ChatDrafts.create`; `chat.js`: `flushDraft`, `restoreDraft`, startup recovery |
 | Knowledge | `logistics_chat/knowledge.py`: `knowledge_list`, `search_knowledge`; `docs/knowledge.md` |

docs/architecture.md

@@ -153,6 +153,10 @@ tests/                        # 按业务模块组织的回归
 
 `order_test_data.exception_reason` 是人工明确登记、允许客户查看的物流异常原因；非空表示该票有异常标记，空值表示未标记，不推断货物正常。取消、审核驳回和无轨迹均不自动标为物流异常。可直接维护此字段，不增加管理页面；旧快照未提供该字段时即使显式覆盖也保留已有原因，显式提供空字符串才清除。后续MCP适配返回相同事实即可。
 
+登录成功或恢复有效登录时，`overview.js` 自动请求既有 `/api/customer/session?overview=1` 并展开可收起的订单概览。普通会话状态查询保持原响应契约，游客响应不含订单事实。`read_overview` 复用 `scoped_orders`，在同一只读快照内计算全部订单、业务状态 PROCESSING 的履约中订单、明确异常数量和履约中订单的实际节点分布。最多5条重点订单优先列异常，其余按更新时间列履约中订单。错误状态保留重试入口，退出或换账号立即清空概览，迟到响应受请求版本和客户身份约束。概览查询不创建聊天消息，查看计数及入仓码复用现有查询入口。
+
+语音反馈使用输入框上方的绝对定位浮层，不占输入区布局高度，4秒后收起。切换对话清除反馈，同一手势失败后须松开才能重新录音，Pointer、Touch 与键盘入口遵循同一规则。
+
 共享尺寸解析将单位与长宽高绑定，支持每边单位和混合单位，不受“12英寸显示器”等商品描述影响。报价沿当前会话回溯到最近话题边界，不按10轮截断；其他国家、新一票及订单话题隔离不变。“铁铝部分还是10KG”等口语仅在先前已明确计费重时更新该基数，既不覆盖整票总重，也不把未确认毛重直接当计费重。
 
 已确认海派计费重保留原小数，不向上取整，每箱最低12KG仍生效。原实重小数原样展示；无限小数的材积结果以“约”展示有限位数，金额计算仍使用原Decimal精度，不把显示近似当作计费进位。

logistics_chat/customer_service.py

@@ -3,6 +3,7 @@
 import hashlib
 import json
 import secrets
+import sqlite3
 import time
 
 from flask import g, has_app_context, jsonify, request
@@ -134,8 +135,20 @@ def bind_order_conversation(conv_id):
         connection.close()
 
 
-def session_status():
-    return {'ok':True, 'authenticated':bool(g.customer), 'user':g.customer}
+def session_status(include_overview=False):
+    result={'ok':True, 'authenticated':bool(g.customer), 'user':g.customer}
+    if include_overview and g.customer:
+        from .visitor_service import customer_tenant_ids
+        from .order_listing import read_overview
+        tenants=customer_tenant_ids()
+        if not tenants:
+            result['overview_error']='unlinked'
+        else:
+            try:
+                result['overview']=read_overview(tenants)
+            except sqlite3.Error:
+                result['overview_error']='unavailable'
+    return result
 
 
 def order_login_response():

logistics_chat/order_listing.py

@@ -66,25 +66,62 @@ def save_state(conv_id,state,message_id):
     finally:connection.close()
 
 
-def read_orders(tenants,query,page=1,size=5):
-    """One scoped snapshot; each order occupies one actual-node bucket."""
+def scoped_orders(connection,tenants,status=None):
+    """Use one authorized projection and normalization for lists and overviews."""
     from .order_data import tenant_filter
     scope=tenant_filter(tenant_ids=tenants)
-    if scope is None or not valid_filters(query):raise ValueError('Explicit customer scope and filters required')
+    if scope is None:raise ValueError('Explicit customer scope required')
+    where=' WHERE 1=1'+scope[0]
+    values=scope[1]
+    if status:
+        where+=' AND status=?'
+        values=values+[status]
+    rows=connection.execute('SELECT order_no,inbound_code,status,warehouse_code,tracking_json,exception_reason '
+        'FROM order_test_data'+where+' ORDER BY COALESCE(julianday(source_updated_at),julianday(snapshot_at),0) DESC,id DESC',values)
+    for row in rows:
+        item=dict(row)
+        item['exception_reason']=(item['exception_reason'] or '').strip()
+        item['stage']=current_stage(item.pop('tracking_json'))
+        yield item
+
+
+def read_overview(tenants):
+    """Summarize the customer's current orders in one database snapshot."""
+    connection=connect()
+    try:
+        connection.row_factory=sqlite3.Row
+        connection.execute('BEGIN')
+        total=processing=exceptions=0
+        stages=Counter()
+        abnormal_rows=[]
+        processing_rows=[]
+        for row in scoped_orders(connection,tenants):
+            total+=1
+            abnormal=bool(row['exception_reason'])
+            if abnormal:
+                exceptions+=1
+                if len(abnormal_rows)<5:abnormal_rows.append(row)
+            if row['status']=='PROCESSING':
+                processing+=1
+                stages[row['stage']]+=1
+                if not abnormal and len(processing_rows)<5:processing_rows.append(row)
+        return {'total':total,'processing':processing,'exceptions':exceptions,
+                'stages':[{'code':code,'count':stages[code]} for code in STAGE_LABELS if stages[code]],
+                'orders':(abnormal_rows+processing_rows)[:5]}
+    finally:
+        connection.close()
+
+
+def read_orders(tenants,query,page=1,size=5):
+    """One scoped snapshot; each order occupies one actual-node bucket."""
+    if not valid_filters(query):raise ValueError('Explicit filters required')
     connection=connect()
     try:
         connection.row_factory=sqlite3.Row
-        where=' WHERE 1=1'+scope[0];values=scope[1]
-        if query['status']:where+=' AND status=?';values=values+[query['status']]
         connection.execute('BEGIN')
-        rows=connection.execute('SELECT order_no,inbound_code,status,warehouse_code,tracking_json,exception_reason '
-            'FROM order_test_data'+where+' ORDER BY COALESCE(julianday(source_updated_at),julianday(snapshot_at),0) DESC,id DESC',values)
         total=with_inbound=0;groups=Counter();selected=[];tail=deque(maxlen=size)
-        for row in rows:
-            item=dict(row)
-            item['exception_reason']=(item['exception_reason'] or '').strip()
+        for item in scoped_orders(connection,tenants,query['status']):
             if query['exception'] and not item['exception_reason']:continue
-            item['stage']=current_stage(item.pop('tracking_json'))
             if query['stage'] and query['stage']!=item['stage']:continue
             total+=1;with_inbound+=bool((item['inbound_code'] or '').strip());groups[item['stage']]+=1
             tail.append(item)

logistics_chat/order_query.py

@@ -25,7 +25,8 @@ STAGE_LABELS = {code:labels[1] for code,labels in NODE_LABELS.items()}
 STAGE_LABELS.update(NO_ACTUAL='暂无实际节点',MIXED='多柜进度不同')
 STATUSES = (('头程订单已完成','COMPLETED'),('已完成','COMPLETED'),('履约中','PROCESSING'),
             ('处理中','PROCESSING'),('已取消','CANCELLED'),('审核通过','APPROVED'),
-            ('审核驳回','REJECTED'),('已接单','ACCEPTED'),('已提交','SUBMITTED'),('草稿','DRAFT'))
+            ('审核驳回','REJECTED'),('已接单','ACCEPTED'),('已提交','SUBMITTED'),('草稿','DRAFT'),
+            ('processing','PROCESSING'))
 NOUN = r'订单|运单|入仓码|入仓号|\borders?\b|\bshipments?\b'
 COUNT = r'多少|几(?:个|票|条|张|笔)|总数|数量|总量|统计|数一下|(?:订单|运单)数(?!量)|\bhow\s+many\b|\bcount\b|\bnumber\b|\btotal\b'
 
@@ -42,16 +43,16 @@ def parse_query(message,listing=False):
         if re.search(pattern,remaining):
             nodes.append(code);remaining=re.sub(pattern,'',remaining)
     for phrase,status in STATUSES:
-        if phrase in remaining:
-            statuses.append(status);remaining=remaining.replace(phrase,'')
-    exception=bool(re.search(r'异常',remaining))
-    remaining=re.sub(r'物流异常|异常','',remaining)
-    grouped=not nodes and bool(re.search(r'轨迹|节点|阶段|到哪',remaining))
-    remaining=re.sub(r'物流轨迹|物流节点|当前节点|轨迹|节点|阶段|到哪里|到哪|各自|各个|每个|分别|分布|各|都|了', '',remaining)
+        if re.search(re.escape(phrase),remaining,re.I):
+            statuses.append(status);remaining=re.sub(re.escape(phrase),'',remaining,flags=re.I)
+    exception=bool(re.search(r'异常|\b(?:exception|abnormal)\b',remaining,re.I))
+    remaining=re.sub(r'物流异常|异常|\b(?:exception|abnormal)\b','',remaining,flags=re.I)
+    grouped=not nodes and bool(re.search(r'轨迹|节点|阶段|到哪|\btracking (?:stages?|nodes?)\b',remaining,re.I))
+    remaining=re.sub(r'物流轨迹|物流节点|当前节点|轨迹|节点|阶段|到哪里|到哪|各自|各个|每个|分别|分布|各|都|了|\btracking (?:stages?|nodes?)\b', '',remaining,flags=re.I)
     remaining=re.sub(COUNT+'|'+NOUN,'',remaining,flags=re.I)
     remaining=re.sub(r'当前账号|当前账户|账号下|账户下|名下|可查询|能查到|可以查到|目前|现在|当前|一共|总共|合计|总计|'
         r'请问|麻烦|帮我|想知道|想查|想看|请|查询|查一下|查下|查查|看一下|看看|看下|一下|下|列出|列表|显示|全部|所有|共有|我的|我|能|有|的|个|票|条|张|笔|呢|吗|呀|啊|共|'
-        r'\b(?:list|what|is|of|do|i|have|are|there|my|in|all|the|currently)\b|[\s，,。.!！?？、：:]','',remaining,flags=re.I)
+        r'\b(?:list|what|is|of|do|i|have|are|there|my|in|all|the|currently|at|each)\b|[\s，,。.!！?？、：:]','',remaining,flags=re.I)
     return {'status':statuses[0] if statuses else None,'stage':nodes[0] if nodes else None,
             'exception':exception,'grouped':grouped,
             'unsupported':bool(unsupported or remaining or len(set(statuses))>1 or len(set(nodes))>1)}

logistics_chat/routes/customer.py

@@ -9,7 +9,7 @@ bp = Blueprint('customer', __name__)
 
 @bp.get('/api/customer/session')
 def session():
-    return customer_service.session_status()
+    return customer_service.session_status(include_overview=request.args.get('overview')=='1')
 
 
 @bp.post('/api/customer/login')

static/css/chat.css

@@ -97,7 +97,27 @@ body { padding: 20px; height: 100vh; height: 100dvh; overflow: hidden; }
 .recent-item > span:first-child { white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
 .recent-item:hover { color: var(--brand-text); }
 .recent-date { white-space: nowrap; color: var(--muted); font-size: 10px; }
-.composer { flex-shrink: 0; align-self: center; width: min(820px, calc(100% - 76px)); padding: 12px 0 15px; background: var(--surface); }
+.composer { position: relative; flex-shrink: 0; align-self: center; width: min(820px, calc(100% - 76px)); padding: 12px 0 15px; background: var(--surface); }
+.voice-feedback {
+    position: absolute;
+    z-index: 36;
+    bottom: calc(100% + 8px);
+    left: 50%;
+    transform: translateX(-50%);
+    width: max-content;
+    max-width: 100%;
+    padding: 9px 14px;
+    border: 1px solid var(--border);
+    border-radius: 10px;
+    background: var(--surface);
+    color: var(--text);
+    box-shadow: var(--shadow);
+    text-align: center;
+    font-size: 13px;
+    line-height: 1.5;
+    pointer-events: none;
+}
+.voice-feedback.is-error { border-color: var(--danger); color: var(--danger); }
 .composer-toolbar { display: flex; gap: 8px; align-items: center; margin-bottom: 10px; }
 .composer-toolbar .hot-bar { flex: 1; min-width: 0; margin-bottom: 0; }
 .voice-toggle, .voice-hold { display: none; }
@@ -285,3 +305,82 @@ body { padding: 20px; height: 100vh; height: 100dvh; overflow: hidden; }
     .msg-action-btn { min-height: 40px; }
     .to-bottom { right: 15px; }
 }
+.customer-overview {
+    flex-shrink: 0;
+    max-height: 36%;
+    margin: 12px 32px 0;
+    overflow-y: auto;
+    border: 1px solid var(--border);
+    border-radius: 12px;
+    background: var(--surface);
+}
+.customer-overview > summary {
+    display: flex;
+    align-items: center;
+    gap: 12px;
+    position: sticky;
+    top: 0;
+    z-index: 1;
+    min-height: 44px;
+    padding: 10px 16px;
+    background: var(--surface);
+    cursor: pointer;
+    list-style: none;
+}
+.customer-overview > summary::-webkit-details-marker { display: none; }
+.customer-overview > summary::after { content: '⌄'; color: var(--muted); }
+.customer-overview[open] > summary::after { transform: rotate(180deg); }
+#customer-overview-title { flex-shrink: 0; font-weight: 650; }
+#customer-overview-summary {
+    flex: 1;
+    min-width: 0;
+    overflow: hidden;
+    text-overflow: ellipsis;
+    white-space: nowrap;
+    text-align: right;
+    font-size: 12px;
+    color: var(--secondary);
+}
+.customer-overview-body { padding: 0 16px 12px; }
+.overview-metrics { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 8px; }
+.overview-metric {
+    display: flex;
+    flex-direction: column;
+    min-width: 0;
+    padding: 8px;
+    border: 0;
+    border-radius: 8px;
+    background: var(--surface-soft);
+    color: var(--text);
+    text-align: left;
+}
+.overview-metric strong { font-size: 21px; line-height: 1.3; }
+.overview-metric span { color: var(--secondary); font-size: 12px; }
+.overview-metric:last-child strong { color: var(--danger); }
+.overview-stages { display: flex; flex-wrap: wrap; gap: 6px 12px; margin: 10px 0; color: var(--secondary); font-size: 12px; }
+.overview-orders { display: grid; gap: 6px; }
+.overview-order {
+    display: grid;
+    grid-template-columns: minmax(0, 1fr) auto;
+    gap: 2px 10px;
+    min-width: 0;
+    min-height: 44px;
+    padding: 8px 10px;
+    border: 1px solid var(--border);
+    border-radius: 8px;
+    background: var(--surface);
+    color: var(--text);
+    text-align: left;
+}
+.overview-reference { overflow-wrap: anywhere; font-size: 13px; }
+.overview-stage { max-width: 180px; color: var(--secondary); font-size: 12px; text-align: right; }
+.overview-reason { grid-column: 1 / -1; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; color: var(--danger); font-size: 12px; }
+.overview-order.has-exception { border-left: 3px solid var(--danger); }
+.overview-refresh { margin-top: 8px; padding: 4px 0; border: 0; background: transparent; color: var(--brand-text); font-size: 12px; }
+.overview-empty { color: var(--secondary); font-size: 13px; }
+@media (max-width: 720px) {
+    .customer-overview { max-height: 32%; margin: 8px 12px 0; }
+    .customer-overview > summary { padding: 9px 12px; gap: 8px; }
+    .customer-overview-body { padding: 0 12px 10px; }
+    .overview-stage { max-width: 120px; }
+}

static/js/chat.js

@@ -6,6 +6,8 @@ const sendBtn = document.getElementById("send-button");
 const uploadBtn = document.getElementById("upload-btn");
 const uploadInput = document.getElementById("upload-input");
 const composerStatus = document.getElementById("composer-status");
+const voiceFeedback = document.getElementById('voice-feedback');
+let voiceFeedbackTimer = null;
 const drafts = ChatDrafts.create({scope:VisitorSession.localKey(),storage:()=>localStorage,tabStorage:()=>sessionStorage});
 let draftTimer = null;
 let draftSnapshot = null;
@@ -41,6 +43,7 @@ let historyRequestVersion = 0;
 let followLatest = true;
 let voiceInput = null;
 let customerLogin = null;
+let customerOverview = null;
 let orderLookup = null;
 let lookupRequestVersion = 0;
 let customerRecovery = null;
@@ -65,6 +68,21 @@ function setComposerStatus(message, isError){
     composerStatus.classList.toggle("is-error", Boolean(isError));
 }
 
+function setVoiceStatus(message,isError){
+    if(voiceFeedbackTimer!==null) clearTimeout(voiceFeedbackTimer);
+    voiceFeedbackTimer=null;
+    if(voiceFeedback.textContent!==message) voiceFeedback.textContent=message || '';
+    voiceFeedback.hidden=!message;
+    voiceFeedback.classList.toggle('is-error',Boolean(isError));
+    if(message){
+        voiceFeedbackTimer=setTimeout(function(){
+            voiceFeedback.hidden=true;
+            voiceFeedback.textContent='';
+            voiceFeedbackTimer=null;
+        },4000);
+    }
+}
+
 async function requestJson(path, options){
     const controller = new AbortController();
     const timer = setTimeout(function(){ controller.abort(); }, 10000);
@@ -290,11 +308,39 @@ const I18N = {
         retryAIOnly: "请先返回 AI 问答，再重答这条消息。",
         clickRetry: "点击重试",
         welcomeTitle: "物流问题，随时为您解答",
-        welcomeEyebrow: "中欧 · 英国物流服务",
+        welcomeEyebrow: "中美物流服务",
         serviceTag: "物流咨询服务",
         footerTrack: "查入仓码",
-        footerQuote: "专线报价",
-        footerException: "异常处理",
+        footerQuote: "美国报价",
+        footerException: "异常订单",
+        exceptionQuery: "我有多少个异常订单？",
+        overviewTitle: "订单概览",
+        overviewTotal: "全部订单",
+        overviewProcessing: "履约中",
+        overviewExceptions: "异常订单",
+        overviewLoading: "正在查询订单…",
+        overviewUnlinked: "当前账号尚未关联订单",
+        overviewFailed: "订单概览暂时无法加载",
+        overviewRefresh: "刷新概览",
+        overviewEmpty: "当前没有履约中或已标记异常的订单。",
+        overviewAllQuery: "列出我的全部订单",
+        overviewProcessingQuery: "列出履约中的订单",
+        overviewStageLabels: {
+            DOMESTIC_RECEIVED: "已入国内仓",
+            LOADING_COMPLETED: "已完成装柜",
+            DEPARTED_WAREHOUSE: "已离开国内仓库",
+            AT_ORIGIN_PORT: "已进入起运港",
+            LOADED_ON_VESSEL: "已装船",
+            DEPARTED_ORIGIN_PORT: "已开船",
+            IN_TRANSIT: "海运途中",
+            ARRIVED_DESTINATION_PORT: "已到目的港",
+            DISCHARGED_FROM_VESSEL: "已卸船、未清关",
+            PICKUP_READY: "已清关、可提柜",
+            PICKED_UP: "已提柜",
+            EMPTY_RETURNED: "已还柜",
+            NO_ACTUAL: "暂无实际节点",
+            MIXED: "多柜进度不同"
+        },
         footerHuman: "联系人工",
         inputShort: "输入入仓码…",
         uploading: "附件正在上传，请稍候…",
@@ -339,10 +385,10 @@ const I18N = {
         langTip: "中英文切换（Ctrl+L）",
         toBottom: "回到底部",
         quick: [
-            "按入仓码查轨迹", "欧洲海运专线报价", "包裹异常处理", "转接人工客服"
+            "按入仓码查轨迹", "美国海运专线报价", "查询异常订单", "转接人工客服"
         ],
         hotList: [
-            "如何查询物流轨迹？", "欧洲海运时效是多久？", "包裹显示异常签收怎么办？", "如何申请理赔？"
+            "如何查询物流轨迹？", "美国海运时效是多久？", "我有多少个异常订单？", "各个轨迹节点分别有多少订单？"
         ]
     },
     en: {
@@ -406,11 +452,39 @@ const I18N = {
         retryAIOnly: "Return to AI chat before regenerating this answer.",
         clickRetry: "Retry",
         welcomeTitle: "Your next shipment, made clearer.",
-        welcomeEyebrow: "EUROPE & UK LOGISTICS",
+        welcomeEyebrow: "CHINA–US LOGISTICS",
         serviceTag: "Logistics support",
         footerTrack: "Inbound lookup",
-        footerQuote: "Get a quote",
-        footerException: "Parcel issue",
+        footerQuote: "US quote",
+        footerException: "Exception orders",
+        exceptionQuery: "How many exception orders do I have?",
+        overviewTitle: "Order overview",
+        overviewTotal: "All orders",
+        overviewProcessing: "In progress",
+        overviewExceptions: "Exceptions",
+        overviewLoading: "Loading orders…",
+        overviewUnlinked: "No orders are linked to this account",
+        overviewFailed: "Order overview could not load",
+        overviewRefresh: "Refresh overview",
+        overviewEmpty: "No orders are in progress or flagged with an exception.",
+        overviewAllQuery: "List all my orders",
+        overviewProcessingQuery: "List my processing orders",
+        overviewStageLabels: {
+            DOMESTIC_RECEIVED: "Received at origin warehouse",
+            LOADING_COMPLETED: "Container loaded",
+            DEPARTED_WAREHOUSE: "Left origin warehouse",
+            AT_ORIGIN_PORT: "At origin port",
+            LOADED_ON_VESSEL: "Loaded on vessel",
+            DEPARTED_ORIGIN_PORT: "Vessel departed",
+            IN_TRANSIT: "In transit",
+            ARRIVED_DESTINATION_PORT: "At destination port",
+            DISCHARGED_FROM_VESSEL: "Discharged, awaiting clearance",
+            PICKUP_READY: "Cleared, ready for pickup",
+            PICKED_UP: "Container picked up",
+            EMPTY_RETURNED: "Empty container returned",
+            NO_ACTUAL: "No actual tracking events",
+            MIXED: "Containers at different stages"
+        },
         footerHuman: "Human support",
         inputShort: "Inbound code…",
         uploading: "Uploading your attachment…",
@@ -457,11 +531,11 @@ const I18N = {
         langTip: "Switch language (Ctrl+L)",
         toBottom: "Back to bottom",
         quick: [
-            "Track by inbound code", "Europe sea freight quote", "Handle a parcel exception", "Talk to a human agent"
+            "Track by inbound code", "US sea freight quote", "View exception orders", "Talk to a human agent"
         ],
         hotList: [
-            "How do I track my shipment?", "How long does Europe sea freight take?",
-            "My parcel shows delivered but I didn't get it", "How do I file a claim?"
+            "How do I track my shipment?", "How long does US sea freight take?",
+            "How many exception orders do I have?", "How many orders are at each tracking stage?"
         ]
     }
 };
@@ -507,6 +581,7 @@ function applyLanguage(lang){
     if(tg) tg.title = tg.getAttribute('aria-expanded') === 'false' ? dict.sideExpand : dict.sideCollapse;
     updateHumanMode();
     if(voiceInput) voiceInput.refresh();
+    if(customerOverview) customerOverview.render();
 
     // 欢迎页（若当前显示的是欢迎页则重绘）
     if(chatDom.querySelector(".ai-welcome-card")){
@@ -633,7 +708,8 @@ function welcomeHTML(){
     const h = t("hotList");
     const kinds = ["track", "quote", "issue", "human"];
     const cards = q.map(function(question, index){
-        const action = index === 3 ? 'data-human-support' : index === 0 ? 'data-order-lookup' : `data-question="${escHtml(question)}"`;
+        const query = index === 2 ? t('exceptionQuery') : question;
+        const action = index === 3 ? 'data-human-support' : index === 0 ? 'data-order-lookup' : `data-question="${escHtml(query)}"`;
         return `<button type="button" class="suggest-item" ${action}><span class="suggest-icon">${welcomeIcon(kinds[index])}</span><span class="suggest-copy"><strong>${question}</strong></span><span class="suggest-arrow" aria-hidden="true">↗</span></button>`;
     }).join("");
     return `
@@ -873,6 +949,7 @@ function ensureConv(){
 }
 
 function resetConversation(id){
+    setVoiceStatus('');
     flushDraft();
     emojiPicker.close();
     if(orderLookup) orderLookup.cancel();
@@ -2036,7 +2113,7 @@ voiceInput = ChatVoice.create({
     toggle:document.getElementById('voice-toggle'), hold:document.getElementById('voice-hold'),
     panel:document.getElementById('voice-panel'), label:document.getElementById('voice-label'),
     clock:document.getElementById('voice-clock'), inputArea:document.querySelector('.input-area'), input:inputDom,
-    text:t, status:setComposerStatus, language:() => LANG,
+    text:t, status:setVoiceStatus, language:() => LANG,
     context:() => conversationVersion + ':' + currentConvId + ':' + window.humanSid,
     canStart:function(){
         if(uploadPending || sendPreparing || window.__busy || openingConv !== null || humanRequestToken || humanSendingToken || humanClosing) return t('voiceWait');
@@ -2052,9 +2129,15 @@ voiceInput = ChatVoice.create({
         if(!await doSend()) voiceInput.setMode(false);
     }
 });
+customerOverview = CustomerOverview.create({fetch:fetch,text:t,
+    onQuery:function(question){window.askNewTopic(question);},
+    onLookup:function(order,button){showOrderLookup(order.inbound_code || order.order_no,order.inbound_code ? 'inbound' : 'order',button);},
+    onExpired:function(){if(customerLogin) customerLogin.refresh();}
+});
 customerLogin = CustomerLogin.create({fetch:fetch, text:t,
     onOpen:function(){ if(voiceInput) voiceInput.cancel(); if(isNarrow()){sideOpen=false;renderSidebar();} syncChatViewport(); },
     onChange:function(user,previous){
+        customerOverview.setUser(user);
         if(previous === undefined) return;
         if(previous && (!user || user.id !== previous.id)){
             const from = conversationVersion;
@@ -2084,7 +2167,8 @@ document.querySelectorAll('[data-question-index]').forEach(function(button){
     button.addEventListener('click', function(){
         const index=Number(button.dataset.questionIndex);
         if(index === 0) return showOrderLookup(undefined,undefined,button);
-        return window.askNewTopic(t('quick')[index]);
+        const question = index === 2 ? t('exceptionQuery') : t('quick')[index];
+        return window.askNewTopic(question);
     });
 });
 chatDom.addEventListener('click', function(event){

static/js/overview.js

@@ -0,0 +1,130 @@
+// Display a fresh, customer-scoped order overview after login or session recovery.
+var CustomerOverview = {
+    create(options){
+        const panel=document.getElementById('customer-overview');
+        const title=document.getElementById('customer-overview-title');
+        const summary=document.getElementById('customer-overview-summary');
+        const body=document.getElementById('customer-overview-body');
+        let user=null;
+        let overview=null;
+        let failure='';
+        let loading=false;
+        let requestVersion=0;
+        let controller=null;
+        panel.hidden=true;
+
+        function element(tag,className,text){
+            const node=document.createElement(tag);
+            if(className) node.className=className;
+            if(text !== undefined) node.textContent=text;
+            return node;
+        }
+
+        function queryButton(label,question,className){
+            const button=element('button',className,label);
+            button.type='button';
+            button.onclick=function(){
+                panel.open=false;
+                options.onQuery(question);
+            };
+            return button;
+        }
+
+        function render(){
+            title.textContent=options.text('overviewTitle');
+            body.innerHTML='';
+            panel.hidden=!user;
+            if(!user){summary.textContent='';return;}
+            if(!overview){
+                const key=loading ? 'overviewLoading' : failure==='unlinked' ? 'overviewUnlinked' : 'overviewFailed';
+                summary.textContent=options.text(key);
+            }else{
+                summary.textContent=options.text('overviewProcessing')+' '+overview.processing+' · '+options.text('overviewExceptions')+' '+overview.exceptions;
+                const metrics=element('div','overview-metrics');
+                for(const [key,count,question] of [
+                    ['overviewTotal',overview.total,options.text('overviewAllQuery')],
+                    ['overviewProcessing',overview.processing,options.text('overviewProcessingQuery')],
+                    ['overviewExceptions',overview.exceptions,options.text('exceptionQuery')]
+                ]){
+                    const button=queryButton('',question,'overview-metric');
+                    button.append(element('strong','',String(count)),element('span','',options.text(key)));
+                    metrics.appendChild(button);
+                }
+                body.appendChild(metrics);
+                const stages=element('div','overview-stages');
+                const labels=options.text('overviewStageLabels');
+                for(const stage of overview.stages){
+                    stages.appendChild(element('span','',labels[stage.code]+' '+stage.count));
+                }
+                body.appendChild(stages);
+                const orders=element('div','overview-orders');
+                for(const order of overview.orders){
+                    const button=element('button','overview-order');
+                    button.type='button';
+                    const reference=order.inbound_code || order.order_no;
+                    button.appendChild(element('strong','overview-reference',reference));
+                    button.appendChild(element('span','overview-stage',labels[order.stage]));
+                    if(order.exception_reason){
+                        button.classList.add('has-exception');
+                        button.appendChild(element('span','overview-reason',order.exception_reason));
+                    }
+                    button.onclick=function(){options.onLookup(order,button);};
+                    orders.appendChild(button);
+                }
+                if(!overview.orders.length) orders.appendChild(element('p','overview-empty',options.text('overviewEmpty')));
+                body.appendChild(orders);
+            }
+            const refresh=element('button','overview-refresh',options.text(loading ? 'overviewLoading' : 'overviewRefresh'));
+            refresh.type='button';
+            refresh.disabled=loading;
+            refresh.onclick=refreshOverview;
+            body.appendChild(refresh);
+        }
+
+        async function refreshOverview(){
+            if(!user || loading) return;
+            const token=++requestVersion;
+            const customerId=user.id;
+            controller=new AbortController();
+            const activeController=controller;
+            const timer=setTimeout(()=>activeController.abort(),10000);
+            loading=true;
+            failure='';
+            render();
+            try{
+                const response=await options.fetch('/api/customer/session?overview=1',{signal:activeController.signal});
+                const result=await response.json();
+                if(token!==requestVersion || !user || user.id!==customerId) return;
+                if(!response.ok || !result.ok) throw new Error('Overview unavailable');
+                if(!result.authenticated || !result.user || result.user.id!==customerId){
+                    setUser(null);
+                    if(options.onExpired) options.onExpired();
+                    return;
+                }
+                overview=result.overview || null;
+                failure=result.overview_error || (overview ? '' : 'unavailable');
+            }catch(error){
+                if(token===requestVersion){overview=null;failure='unavailable';}
+            }finally{
+                clearTimeout(timer);
+                if(token===requestVersion){controller=null;loading=false;render();}
+            }
+        }
+
+        function setUser(next){
+            if(user && next && user.id===next.id) return;
+            requestVersion+=1;
+            if(controller) controller.abort();
+            controller=null;
+            user=next;
+            overview=null;
+            failure='';
+            loading=false;
+            panel.open=Boolean(user);
+            render();
+            if(user) refreshOverview();
+        }
+
+        return {setUser:setUser,render:render};
+    }
+};

static/js/voice.js

@@ -4,6 +4,7 @@ var ChatVoice = {
         const fetch = options.fetch || (typeof window.fetch === 'function' ? window.fetch.bind(window) : globalThis.fetch);
         const {toggle, hold, panel, label, clock, inputArea, input, text, status} = options;
         let session = null, mode = false;
+        let pressedId = null;
         const active = current => session === current;
         function stopTracks(current){
             if(current.stream) current.stream.getTracks().forEach(track => track.stop());
@@ -39,6 +40,7 @@ var ChatVoice = {
         }
         function setMode(on){
             cancel();
+            pressedId=null;
             mode = on;
             render();
             if(on && input.blur) input.blur();
@@ -172,24 +174,30 @@ var ChatVoice = {
         };
         if(window.PointerEvent){
             hold.addEventListener('pointerdown', function(event){
-                if(event.button !== 0) return;
+                if(event.button !== 0 || pressedId!==null) return;
                 event.preventDefault();
+                pressedId=event.pointerId;
                 if(hold.setPointerCapture) try{ hold.setPointerCapture(event.pointerId); }catch(error){}
                 start(event.pointerId, event.clientY);
             });
             hold.addEventListener('pointermove', event => move(event.pointerId, event.clientY));
             hold.addEventListener('pointerup', function(event){
                 event.preventDefault();
+                if(pressedId===event.pointerId) pressedId=null;
                 if(session && session.id === event.pointerId) finish(session, false);
             });
             ['pointercancel','lostpointercapture'].forEach(name => hold.addEventListener(name, function(){
+                pressedId=null;
                 if(session && session.holding) finish(session, true);
             }));
         }else{
             hold.addEventListener('touchstart', function(event){
                 event.preventDefault();
                 if(event.touches.length !== 1) return;
-                const touch=event.touches[0]; start(touch.identifier, touch.clientY);
+                if(pressedId!==null) return;
+                const touch=event.touches[0];
+                pressedId=touch.identifier;
+                start(touch.identifier, touch.clientY);
             }, {passive:false});
             hold.addEventListener('touchmove', function(event){
                 event.preventDefault();
@@ -197,23 +205,29 @@ var ChatVoice = {
             }, {passive:false});
             hold.addEventListener('touchend', function(event){
                 event.preventDefault();
-                for(const touch of event.changedTouches) if(session && session.id === touch.identifier) finish(session, false);
+                for(const touch of event.changedTouches){
+                    if(pressedId===touch.identifier) pressedId=null;
+                    if(session && session.id === touch.identifier) finish(session, false);
+                }
             }, {passive:false});
-            hold.addEventListener('touchcancel', function(){ if(session) finish(session, true); });
+            hold.addEventListener('touchcancel', function(){ pressedId=null;if(session) finish(session, true); });
         }
         hold.addEventListener('contextmenu', event => event.preventDefault());
         hold.addEventListener('keydown', function(event){
-            if(![' ','Enter'].includes(event.key) || event.repeat) return;
+            if(![' ','Enter'].includes(event.key) || event.repeat || pressedId!==null) return;
+            pressedId='keyboard';
             event.preventDefault(); start('keyboard', 0);
         });
         hold.addEventListener('keyup', function(event){
-            if([' ','Enter'].includes(event.key) && session && session.id === 'keyboard'){
-                event.preventDefault(); finish(session, false);
+            if([' ','Enter'].includes(event.key)){
+                if(pressedId==='keyboard') pressedId=null;
+                event.preventDefault();
+                if(session && session.id === 'keyboard') finish(session, false);
             }
         });
         document.addEventListener('keydown', event => { if(event.key === 'Escape') cancel(); });
-        document.addEventListener('visibilitychange', function(){ if(document.hidden) cancel(); });
-        window.addEventListener('pagehide', function(){ cancel(); });
+        document.addEventListener('visibilitychange', function(){ if(document.hidden){pressedId=null;cancel();} });
+        window.addEventListener('pagehide', function(){ pressedId=null;cancel(); });
         render();
         return {cancel:cancel,setMode:setMode,refresh:render,busy:() => Boolean(session)};
     }

templates/index.html

@@ -38,11 +38,15 @@
                 <button type="button" id="theme-toggle" class="theme-toggle" title="切换深色/浅色">☾</button>
             </div>
         </header>
+        <details id="customer-overview" class="customer-overview" hidden>
+            <summary><span id="customer-overview-title">订单概览</span><span id="customer-overview-summary"></span></summary>
+            <div id="customer-overview-body" class="customer-overview-body"></div>
+        </details>
         <div id="chatDom" role="log" aria-live="polite" aria-label="聊天内容">
             <section class="ai-welcome-card">
                 <div class="ai-welcome-top">
                     <div class="ai-avatar"><svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="1.6" stroke-linecap="round" stroke-linejoin="round" aria-hidden="true"><path d="m4 7 8-4 8 4v10l-8 4-8-4Z"/><path d="m4 7 8 4 8-4M12 11v10M8 5l8 4"/></svg></div>
-                    <div class="welcome-eyebrow">中欧 · 英国物流服务</div>
+                    <div class="welcome-eyebrow">中美物流服务</div>
                     <h3>物流问题，随时为您解答</h3>
                 </div>
             </section>
@@ -51,8 +55,8 @@
             <div id="human-session" class="human-session" role="status" hidden><span id="human-session-label"></span><button id="return-ai" type="button">返回 AI 问答</button></div>
             <div class="composer-toolbar"><div class="hot-bar">
                 <button type="button" class="hot-capsule" data-question-index="0" data-i18n="footerTrack">查入仓码</button>
-                <button type="button" class="hot-capsule" data-question-index="1" data-i18n="footerQuote">专线报价</button>
-                <button type="button" class="hot-capsule" data-question-index="2" data-i18n="footerException">异常处理</button>
+                <button type="button" class="hot-capsule" data-question-index="1" data-i18n="footerQuote">美国报价</button>
+                <button type="button" class="hot-capsule" data-question-index="2" data-i18n="footerException">异常订单</button>
                 <button type="button" class="hot-capsule" onclick="showHuman()" data-i18n="footerHuman">联系人工</button>
             </div><button id="voice-toggle" class="voice-toggle" type="button" aria-label="语音输入" aria-pressed="false" title="语音输入">🎙</button></div>
             <div class="input-area">
@@ -64,6 +68,7 @@
                 <button type="button" id="send-button">发送</button>
             </div>
             <p id="composer-status" class="composer-status" role="status" hidden></p>
+            <div id="voice-feedback" class="voice-feedback" role="status" aria-live="polite" hidden></div>
         </footer>
         <div id="voice-panel" class="voice-panel" role="status" aria-live="polite" hidden><span class="voice-wave" aria-hidden="true">▂ ▆ █ ▆ ▂</span><p id="voice-label"></p><span id="voice-clock"></span></div>
         <button type="button" id="to-bottom" class="to-bottom" title="回到底部" aria-label="回到底部">↓</button>
@@ -99,6 +104,7 @@
 <script src="{{ url_for('static', filename='js/support.js') }}"></script>
 <script src="{{ url_for('static', filename='js/visitor.js') }}"></script>
 <script src="{{ url_for('static', filename='js/customer.js') }}"></script>
+<script src="{{ url_for('static', filename='js/overview.js') }}"></script>
 <script src="{{ url_for('static', filename='js/order_lookup.js') }}"></script>
 <script src="{{ url_for('static', filename='js/drafts.js') }}"></script>
 <script src="{{ url_for('static', filename='js/voice.js') }}"></script>

tests/frontend/chat.test.cjs

@@ -76,6 +76,7 @@ async function customerPage(pageOptions = {}){
     };
     class TestDate extends Date { constructor(...args){ super(...(args.length ? args : [2026, 9, 29, pageOptions.hour ?? 12])); } }
     let state = {status:'active', messages:[]};
+    let customerState=pageOptions.customer || null;
     const context = vm.createContext({
         document, console, Date:TestDate, navigator:{language:'zh-CN',clipboard:pageOptions.clipboard}, AbortController, TextDecoder, confirm:() => true,
         FormData:class { append(){} },
@@ -93,7 +94,14 @@ async function customerPage(pageOptions = {}){
         clearTimeout:id => timers.delete(id),
         fetch: async (url, options) => {
             calls.push({url, body:options && options.body && (typeof options.body === 'string' ? JSON.parse(options.body) : options.body)});
-            if(hooks[url]) return hooks[url](options);
+            if(hooks[url]){
+                const result=await hooks[url](options);
+                if(url==='/api/customer/login' || url==='/api/customer/logout'){
+                    const data=await result.json();
+                    if(result.ok && data.ok) customerState=url==='/api/customer/login' ? data.user : null;
+                }
+                return result;
+            }
             if(url === '/api/get_history' && pageOptions.historyFetch) return pageOptions.historyFetch();
             if(url.startsWith('/api/visitor/human/poll') && hooks.poll) return hooks.poll(url);
             if(url.startsWith('/api/get_messages') && hooks.messages) return hooks.messages(url);
@@ -107,7 +115,8 @@ async function customerPage(pageOptions = {}){
             }
             const data = url === '/api/new_chat' ? {id:nextConvId++, welcome:'welcome'}
                 : url === '/api/visitor/session' ? {ok:true,key:'1'.repeat(64)}
-                : url === '/api/customer/session' ? {ok:true,authenticated:Boolean(pageOptions.customer),user:pageOptions.customer || null}
+                : url === '/api/customer/session' ? {ok:true,authenticated:Boolean(customerState),user:customerState}
+                : url === '/api/customer/session?overview=1' ? {ok:true,authenticated:Boolean(customerState),user:customerState,overview:pageOptions.overview || {total:0,processing:0,exceptions:0,stages:[],orders:[]}}
                 : url === '/api/visitor/human/request' ? (pageOptions.serviceClosed ? {ok:false,closed:true} : {ok:true, session_id:7})
                 : url.startsWith('/api/visitor/human/poll') ? state
                 : ['/api/rate', '/api/feedback', '/api/visitor/human/send', '/api/visitor/human/close', '/api/ticket'].includes(url) || url.startsWith('/api/del_history') ? {ok:true}
@@ -115,7 +124,7 @@ async function customerPage(pageOptions = {}){
             return {ok:true, json:async () => data};
         },
     });
-    for(const file of ['support.js', 'visitor.js', 'customer.js', 'order_lookup.js', 'drafts.js', 'voice.js', 'chat.js']){
+    for(const file of ['support.js', 'visitor.js', 'customer.js', 'overview.js', 'order_lookup.js', 'drafts.js', 'voice.js', 'chat.js']){
         vm.runInContext(fs.readFileSync(path.join(__dirname, '../../static/js', file), 'utf8'), context, {filename:file});
         if(file === 'voice.js'){
             const createVoice=context.ChatVoice.create;
@@ -193,7 +202,90 @@ test('switching to a quick topic discards the previous topic attachment', async
     app.context.window.__pendingImg='/uploads/20261029100145_6787.txt';
     app.context.window.__pendingTag='[文件]';
     await app.click(app.quickButtons[1]);
-    assert.equal(app.calls.find(call => call.url === '/stream_chat').body.msg, '欧洲海运专线报价');
+    assert.equal(app.calls.find(call => call.url === '/stream_chat').body.msg, '美国海运专线报价');
+});
+
+test('the homepage and exception shortcut match the US service in both languages', async () => {
+    for(const language of ['zh','en']){
+        const app=await customerPage({human:false,storage:{'wuliu-lang':language}});
+        await app.click(app.element('.new-chat-btn'));
+        const html=app.element('chatDom').innerHTML;
+        assert.doesNotMatch(html,/欧洲|中欧|英国物流|EUROPE|Europe|理赔|file a claim/);
+        assert.match(html,language==='zh'?/中美物流服务/:/CHINA–US LOGISTICS/);
+        assert.match(html,language==='zh'?/美国海运专线报价/:/US sea freight quote/);
+        assert.match(html,language==='zh'?/查询异常订单/:/View exception orders/);
+        const question=language==='zh'?'我有多少个异常订单？':'How many exception orders do I have?';
+        assert.ok(html.includes('data-question="'+question+'"'));
+        await app.click(app.quickButtons[2]);
+        assert.equal(app.calls.find(call=>call.url==='/stream_chat').body.msg,question);
+    }
+});
+
+test('authenticated entry loads one overview with actionable counts and safe exception text', async () => {
+    const overview={total:9,processing:3,exceptions:2,stages:[{code:'IN_TRANSIT',count:3}],orders:[
+        {order_no:'ORDER20260001',inbound_code:'INB20260001',stage:'IN_TRANSIT',exception_reason:'<img src=x onerror=bad()>'}
+    ]};
+    const app=await customerPage({human:false,customer:{id:1,name:'admin'},overview});
+    const panel=app.element('customer-overview');
+    assert.equal(panel.hidden,false);assert.equal(panel.open,true);
+    assert.match(app.element('customer-overview-summary').textContent,/履约中 3 · 异常订单 2/);
+    assert.equal(app.calls.filter(call=>call.url==='/api/customer/session?overview=1').length,1);
+    const body=app.element('customer-overview-body');
+    assert.equal(body.querySelector('.overview-reason').innerHTML,'');
+    assert.equal(body.querySelector('.overview-reason').textContent,'<img src=x onerror=bad()>');
+    await app.click(body.querySelector('.overview-order'));
+    assert.equal(app.element('order-lookup').hidden,false);
+    assert.equal(app.element('order-reference').value,'INB20260001');
+    await app.click(app.element('order-lookup-cancel'));
+    await app.click(body.querySelectorAll('.overview-metric')[1]);
+    assert.equal(app.calls.find(call=>call.url==='/stream_chat').body.msg,'列出履约中的订单');
+    assert.equal(panel.open,false);
+});
+
+test('guest entry skips private overview and a late refresh cannot restore it after logout', async () => {
+    const guest=await customerPage({human:false});
+    assert.equal(guest.element('customer-overview').hidden,true);
+    assert.equal(guest.calls.filter(call=>call.url==='/api/customer/session?overview=1').length,0);
+    const app=await customerPage({human:false,customer:{id:1,name:'admin'}});
+    let resolve;
+    app.hooks['/api/customer/session?overview=1']=()=>new Promise(done=>{resolve=done;});
+    app.element('customer-overview-body').querySelector('.overview-refresh').click();
+    app.hooks['/api/customer/logout']=()=>response({ok:true,authenticated:false,user:null});
+    await app.click(app.element('customer-account'));
+    resolve(response({ok:true,authenticated:true,user:{id:1,name:'admin'},overview:{total:99,processing:99,exceptions:99,stages:[],orders:[]}}));
+    await flush();
+    assert.equal(app.element('customer-overview').hidden,true);
+    assert.equal(app.element('customer-overview-body').textContent,'');
+    assert.doesNotMatch(app.element('customer-overview-summary').textContent,/99/);
+});
+
+test('overview failure can retry and account data stays out of its error state', async () => {
+    const app=await customerPage({human:false,customer:{id:1,name:'admin'}});
+    app.hooks['/api/customer/session?overview=1']=()=>response({ok:false},503);
+    await app.element('customer-overview-body').querySelector('.overview-refresh').click();
+    assert.match(app.element('customer-overview-summary').textContent,/暂时无法加载/);
+    assert.equal(app.element('customer-overview-body').querySelector('.overview-metric'),null);
+    delete app.hooks['/api/customer/session?overview=1'];
+    await app.element('customer-overview-body').querySelector('.overview-refresh').click();
+    assert.match(app.element('customer-overview-summary').textContent,/履约中 0/);
+});
+
+test('voice errors use a floating notice without changing the composer status', async () => {
+    const app=await customerPage({human:false,width:390});
+    const status=app.element('composer-status');
+    app.voiceOptions.status('语音输入失败，请重试。',true);
+    const feedback=app.element('voice-feedback');
+    assert.equal(feedback.hidden,false);
+    assert.equal(feedback.textContent,'语音输入失败，请重试。');
+    assert.ok(feedback.classList.contains('is-error'));
+    assert.equal(status.textContent,'');
+    app.voiceOptions.status('语音输入失败，请重试。',true);
+    assert.equal(feedback.hidden,false);
+    await app.runTimers(4000);
+    assert.equal(feedback.hidden,true);
+    app.voiceOptions.status('语音输入失败，请重试。',true);
+    await app.click(app.element('.new-chat-btn'));
+    assert.equal(feedback.hidden,true);
 });
 
 test('fragmented CRLF event streams preserve UTF-8 text and complete normally', async () => {
@@ -390,7 +482,7 @@ test('tracking does not interrupt human support while quote and exception shortc
     const requests = app.calls.filter(call => call.url === '/stream_chat');
     assert.equal(requests.length, 2);
     assert.equal(new Set(requests.map(call => call.body.conv_id)).size, 2);
-    assert.deepEqual(requests.map(call => call.body.msg), ['欧洲海运专线报价', '包裹异常处理']);
+    assert.deepEqual(requests.map(call => call.body.msg), ['美国海运专线报价', '我有多少个异常订单？']);
     assert.equal(app.calls.filter(call => call.url === '/api/visitor/human/send').length, 0);
     assert.equal(app.context.window.humanSid, 0);
     assert.equal(app.element('human-session').hidden, true);
@@ -398,14 +490,14 @@ test('tracking does not interrupt human support while quote and exception shortc
 
 test('welcome and hot question buttons use the same AI routing as the footer', async () => {
     const app = await customerPage();
-    for(const question of ['欧洲海运专线报价', '如何申请理赔？']){
+    for(const question of ['美国海运专线报价', '各个轨迹节点分别有多少订单？']){
         const button = app.element('question-'+question);
         button.dataset.question = question;
         app.element('chatDom').listeners.click({target:button});
         await flush();
     }
     const requests = app.calls.filter(call => call.url === '/stream_chat');
-    assert.deepEqual(requests.map(call => call.body.msg), ['欧洲海运专线报价', '如何申请理赔？']);
+    assert.deepEqual(requests.map(call => call.body.msg), ['美国海运专线报价', '各个轨迹节点分别有多少订单？']);
     assert.equal(app.calls.filter(call => call.url === '/api/visitor/human/send').length, 0);
 });
 
@@ -464,7 +556,7 @@ test('a late conversation creation cannot replace the newest quick question', as
     const requests = app.calls.filter(call => call.url === '/stream_chat');
     assert.equal(requests.length, 1);
     assert.equal(requests[0].body.conv_id, 22);
-    assert.equal(requests[0].body.msg, '包裹异常处理');
+    assert.equal(requests[0].body.msg, '我有多少个异常订单？');
     assert.equal(app.context.window.__busy, false);
 });
 

tests/frontend/voice.test.cjs

@@ -97,6 +97,26 @@ test('short presses and unavailable service do not upload recordings',async()=>{
     assert.equal(disabled.statuses.at(-1)[0],'voiceUnavailable');
 });
 
+test('a failed physical hold cannot restart until it has been released',async()=>{
+    for(const touch of [false,true]){
+        const app=voicePage({enabled:false,touch});
+        app.open();
+        const point={identifier:7,clientY:300};
+        const down=async()=>{
+            if(touch) app.elements.hold.listeners.touchstart({touches:[point],preventDefault(){}});
+            else app.elements.hold.listeners.pointerdown(app.event());
+            await flush();
+        };
+        await down();await down();
+        assert.equal(app.calls.filter(call=>call.url==='/api/speech/config').length,1);
+        if(touch) app.elements.hold.listeners.touchend({changedTouches:[point],preventDefault(){}});
+        else app.elements.hold.listeners.pointerup(app.event());
+        await down();
+        assert.equal(app.calls.filter(call=>call.url==='/api/speech/config').length,2);
+        assert.equal(app.permissionCalls,0);
+    }
+});
+
 test('late microphone permission after cancellation immediately stops its tracks',async()=>{
     let grant;const app=voicePage({permission:()=>new Promise(resolve=>{grant=resolve;})});
     app.open();await app.down();await app.up();grant(app.stream);await flush();

tests/test_order_statistics.py

@@ -57,6 +57,51 @@ class OrderStatisticsTests(unittest.TestCase):
                 self.assertTrue(self.ask(q)['login_required'])
             read.assert_not_called()
 
+    def test_session_overview_is_opt_in_scoped_prioritized_and_not_cached(self):
+        with patch('logistics_chat.order_listing.read_overview') as read:
+            guest=self.client.get('/api/customer/session?overview=1&tenant_id=b',headers={'X-Tenant-Id':'b'})
+            self.assertFalse(guest.json['authenticated'])
+            self.assertNotIn('overview',guest.json)
+            read.assert_not_called()
+        self.login()
+        self.assertNotIn('overview',self.client.get('/api/customer/session').json)
+        response=self.client.get('/api/customer/session?overview=1&tenant_id=b',headers={'X-Tenant-Id':'b'})
+        overview=response.json['overview']
+        self.assertIn('no-store',response.headers['Cache-Control'])
+        self.assertEqual((overview['total'],overview['processing'],overview['exceptions']),(16,12,7))
+        self.assertEqual(sum(stage['count'] for stage in overview['stages']),12)
+        self.assertEqual(len(overview['orders']),5)
+        self.assertTrue(all(order['exception_reason'] for order in overview['orders']))
+        self.assertNotIn('SECRET',response.get_data(as_text=True))
+        self.assertNotIn('tenant_id',response.get_data(as_text=True))
+        self.client.post('/api/customer/logout')
+        self.assertNotIn('overview',self.client.get('/api/customer/session?overview=1').json)
+
+    def test_overview_keeps_old_exception_ahead_of_new_processing_orders_and_refreshes(self):
+        self.login()
+        with self.app.app_context():
+            c=db.connect()
+            c.execute("UPDATE order_test_data SET exception_reason=NULL WHERE tenant_id='a' AND order_no<>'STAT20260000'")
+            c.commit();c.close()
+        overview=self.client.get('/api/customer/session?overview=1').json['overview']
+        self.assertEqual(overview['orders'][0]['order_no'],'STAT20260000')
+        self.assertEqual(len({order['order_no'] for order in overview['orders']}),5)
+        with self.app.app_context():
+            c=db.connect()
+            order_data.import_records(c,[{'tenant_id':'a','order_no':'NEW20260001','status':'PROCESSING','exception_reason':'资料待核实'}])
+            c.commit();c.close()
+        refreshed=self.client.get('/api/customer/session?overview=1').json['overview']
+        self.assertEqual((refreshed['total'],refreshed['processing'],refreshed['exceptions']),(17,13,2))
+
+    def test_overview_read_failure_keeps_login_available_and_no_facts_leak(self):
+        self.login()
+        with patch('logistics_chat.order_listing.read_overview',side_effect=sqlite3.OperationalError('private details')):
+            result=self.client.get('/api/customer/session?overview=1').json
+        self.assertTrue(result['authenticated'])
+        self.assertEqual(result['overview_error'],'unavailable')
+        self.assertNotIn('overview',result)
+        self.assertNotIn('private details',str(result))
+
     def test_summaries_show_at_most_five_recent_rows_and_keep_intersecting_filters(self):
         self.login()
         total=self.ask('我有多少个订单')['t']
@@ -79,6 +124,14 @@ class OrderStatisticsTests(unittest.TestCase):
             self.assertIn(token,text)
         self.assertNotIn('已还柜：',text);self.assertNotIn('已签收：',text)
 
+    def test_english_homepage_questions_apply_their_intended_filters(self):
+        self.assertTrue(self.ask('How many exception orders do I have?')['login_required'])
+        self.login()
+        self.assertIn('7 票明确标记异常',self.ask('How many exception orders do I have?')['t'])
+        text=self.ask('How many orders are at each tracking stage?')['t']
+        self.assertIn('船舶已到目的港：10票',text)
+        self.assertIn('暂无实际节点：3票',text)
+
     def test_expand_and_pages_keep_filters_and_refresh_counts(self):
         self.login();cid=self.client.post('/api/new_chat').json['id']
         self.ask('我有多少异常订单',cid)